Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

 Position Summary

The Senior Billing Operations Analyst will be responsible for working closely with the technical operations, finance and customer success teams to manage customer billing operations, including ongoing enhancements and improvements. This person will also be responsible for leading cross-functional teams to identify and resolve near-term and long-term issues related to billing.

The successful candidate will possess a strong working knowledge of Zuora (or similar tool) for subscription billing management and be an expert in the administration of billing systems in-line with industry best practice.

Job Responsibilities:

  • Manage all aspects of customer billing, including maintenance and establishment of operational and financial controls.
  • Analyze current key company policies and business processes, and implement changes where necessary to maximize the efficiencies and effectiveness invoicing process and controls
  • Establish and monitor billing reports and an analytics policy which includes the creation of meaningful reporting tools (with Business Intelligence), regular review of reports, and establishment of action plans for exception items.
  • Manage all aspects of the daily and long-term relationship with Finance / collections team
  • Research and analyze policy trends and discrepancies.
  • Compile operational and statistical reporting including problem resolution.
  • Perform monthly account reconciliations between the billing system and the general ledger, and cash reconciliations for all premium receivables and fiduciary accounts.
  • Lead in the design and administration of audit policies and procedures within the organization related to invoicing to ensure Sarbanes Oxley compliance.
  • Manage all testing for new system development in Billing including creation of detailed test conditions to mitigate risk, the development of a comprehensive testing strategy, and documentation of test results for audit controls.
  • Manage the resolution of system defects to ensure accurate, complete and timely billing including identification of defects, sizing, resource prioritization, defect recovery and impact reporting.
  • Draft and analyze business requirements for all technology development projects related to implementing changes and new system design to the billing system.
  • Apply quality assurance principles and methodologies to define test approaches and test plans
  • Communicate with multiple departments relations to controls and escalations based on established priorities

Required Experience / Education:

  • Bachelor's degree in Accounting, Finance, Business, a related field, or equivalent education required.
  • 3 - 5 years of relevant work experience is required.
  • Experience working in diverse, cross-functional team environment.
  • Experience with Zuora for subscription billing, or similar
  • Strong creative and quantitative skills, ability to design and implement insightful and useful metrics.
  • Understands accounting and financial concepts.
  • Solid understanding of SDLC, including testing methodologies.
  • Strong communication skills and ability to understand and explain difficult concepts.
  • Proven experience and success in areas related to customer billing is preferred including knowledge of SaaS and processing volume billing
  • Exceptional initiative and problem solving skills.
  • Strong analytical skills
  • Advanced Excel skills
  • Good organizational, multi-tasking and time management skills, with excellent attention to details
  • Comfort and success working in a fast-paced environment with tight deadlines
  • The ability to proactively identify and resolve issues 


Apply for this Job

* Required

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pushpay are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.