Senior Associate, Seating Bowl Analyst

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Associate, Seating Bowl Analyst:

The Ticketing department is responsible for developing a robust Ticket Sales, Marketing, and Ticket Operations strategy for the Olympic and Paralympic Games. This encompasses maximizing revenue through sold-out and fully attended events, while ensuring accessible pricing and broad access to the General Public.

Reporting to the Head of Ticketing for LA28, the Senior Associate, Seating Bowl Analyst will act as the internal ticketing lead for the Seating Bowl Working Group (SBWG), a cross-functional group that focuses on maximizing revenue and attendance for the Olympic and Paralympic Games. This role will be responsible for the management of our contractual ticket allotments, holds, accredited seating areas, and allocation of inventory for sales phases.  In addition, this role will serve as the project manager for the SBWG, setting meetings, managing agendas, and creating and maintaining project plans.

Key Responsibilities:

SBWG Management

• Set agendas for all SBWG meetings
• Maintain primary schedule and timeline for all SBWG projects and sub-workstreams, and understand integration with other FA timelines and needed deliverables
• Assist in development of policies and procedures for SBWG
• Help manage cross-functional relationships with both internal and external stakeholders

Seating Bowl Strategy & Design

• Manage, update and review space allocation for ticketed and accredited zones
• Develop seat maps based on venue and ticketing information
• Understand and keep ticketing team updated on all operational seat kills
• Collaborate with key internal and external stakeholders for broadcast and press accredited seating and areas
• Plan and review ticketed and accredited numbers based on past Games
• Recommend opportunities to maximize revenue, and illustrate optimal scenarios for LA28 ticketing strategies

Cross-Functional Collaboration

• Establish close working relationships with key functional areas (especially Venues & Infrastructure and Sport) to ensure the ticketing strategy maximizes revenue opportunities while supporting the overall Games strategy

Other

• Help develop innovative venue design proposals
• Ensure strong ticketing contingency planning based on SBWG identified risks
• Provide input into Venue Design Book process

Background and Requirements:

• Minimum 3+ years of relevant industry experience
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• Ability to derive insights from data / analytics / research and present findings to all levels of an organization
• Extremely detail-oriented with excellent organizational and project management skills
• Relevant ticketing industry experience including working with manifest development, inventory management and ticketing operations
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
• Experience contributing to ticket allocation  strategies that prioritizes accessibility and broad access for diverse audiences
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Familiarity with analytical and reporting tools such as SQL, Alteryx, and Tableau preferred

Location and Working Conditions: 

• The majority of work may be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Must be capable of maintaining focus and attention to detail during long periods of analysis and strategic planning
• Work hours may vary but our office is currently working on a hybrid 4-day a week in office model.

Education:

• Bachelor’s Degree Required or equivalent work experience

Submission Requirements:

• Resume

The annual base salary range for this position is $75,000.00 - $90,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.