IF Relations & Services Manager

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

IF Relations & Services Manager

The IF Relations & Services Manager will play a critical role within the LA28 Sport team, reporting to the Senior Director Sport and leading all aspects of planning and delivery of services to International Federations (IFs). As well, this role will work with each Sport Manager to liaise with each IF on both pre-Games and Games-time deliverables while centrally managing all formal IF communications (presentations and publications).

The position will be expected to collaborate with the centralized Sport Planning team as well as other LA28 functions (i.e. Accommodations, Accreditation, Transportation, Logistics, etc.), and across the organization (including but not limited to Finance & Procurement, Communications, Strategy, Marketing, Commercial, Technology, and HR).

Key Responsibilities:

IF Relations & Services Scope

• Develop the IF Communication plan for pre-Games and Games-time to include both presentations, publications and any other formal communications to the IFs
• Manage the budget and reporting on all pre-Games IF Site Visits, training Sport Managers and Competition Management staff on the related policies and procedures for visits
• Develop an LA28 specific Sport Delivery Plan template and validate the document with IOC and IPC Sport
• Onboard all Sport Managers on the management and development process for each SDP, providing clear guidance on the purpose of the document and their role and responsibility

IF Services Planning

• Develop all IF Services policies and procedures for both pre-Games and Games-time
• Ensure that all Games-time requirements for the IF Delegates, International Technical Officials and National Technical Official have been defined, validated, planned and budgeted for
• Draft a Games-time operating plan for IF Relations and Services
• In coordination with LA28 functions develop a strategy for the delivery of all contractual obligations related to Technical Officials Services at Games-time
• Lead the development of all Technical Officials Guides for each Olympic and Paralympic Sport, innovating on previous Games models where possible
• As the client owner for IFs review and provide feedback to other LA28 Functions on their service delivery plans
• Coordinate with each Sport Manager on the planning for IF Services at each competition venue, mapping services and service levels

Administration, Budget & Program Management

• Centrally track IF communications, visits and other engagement activities, providing status updates and reports to the Senior Sport Director and Group Sport Managers
• Provide reports and updates on the status of deliverables and tasks to communicate overall progress on the IF Relations and Services project
• Support the development of budgets and project plans with well researched and validated information
• Develop reports on the status of deliverables within each Sport Delivery Plan, coordinating with other Functions to provide a dashboard on SDP progress, changes, issues and risks

IF Services – Games-Time

• Provide centralized support and reporting of all Sport operations during the Games via a role within the Sport Operations Center
• Lead a small team of IF Services workforce to coordinate the delivery of services outside of the competition and training venues to the IF

Background & Qualifications:

• 5-7 years’ experience in client services and relationship management, ideally in the sport’s industry
• Experience collaborating with colleagues on client services including, accommodation, hospitality and transport
• Extremely detail-oriented with excellent organizational skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• Self-starter with experience in defining tasks, seeking feedback, and evolving work
• Required proven ability of building good interpersonal relationships with people across the organization and with external stakeholders, while balancing assertiveness with diplomacy
• Ability to implement and manage change effectively
• Demonstrated commitment to Diversity, Equity, Inclusion and Belonging
• Experience considering diverse groups of athletes in Sport planning and delivery, with special attention to how ability, gender, and other identities impact different athletes’ experiences

Position Requirements:

Education:

• Bachelor’s degree required or equivalent work experience

Expectations:

• Ideal candidate will have extensive knowledge of International Federations and their role within the Olympic and Paralympic Movements
• Strong communication, team building, and interpersonal skills
• A collaborative mindset; someone who prioritizes the team and fosters a culture of high performance without ego
• An innovative viewpoint, willing to challenge the status quo and thinking ahead to the future possibilities within the Movement
• Ability to work effectively in a close team environment

Submission Requirements:

• Resume

The annual base salary range for this position is $80,000.00 - $105,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.