About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Cloud Operations Manager oversees identity infrastructure, device management, identity access, and security protocols, leading a team to ensure efficient and secure operations. This role demands cloud expertise, strong leadership, effective communication, problem-solving skills, and a proactive approach to innovation.


Identity Infrastructure Management:

  • Oversee the management and maintenance of our identity infrastructure, ensuring optimal performance, scalability, and reliability.
  • Collaborate with cross-functional teams to design, deploy, and manage cloud-based identity solutions that meet business needs.
  • Implement and maintain security measures, adhering to best practices and compliance standards.

Device Management:

  • Ensure the effective management of devices within the organization, including desktops, laptops, mobile devices, and other endpoint systems.
  • Utilize cloud-based Mobile Device Management (MDM) systems such as JAMF, InTune, and Google Workspace to facilitate device provisioning, configuration, and security enforcement.
  • Develop and enforce device usage policies, aligning them with security standards and best practices.

Identity Management:

  • Lead the development, implementation, and maintenance of robust cloud-based identity and access management processes.
  • Utilize identity governance solutions such as SailPoint IGA (IdentityNow) and cloud-based directory services to manage user identities and access rights effectively.
  • Collaborate with teams to define and implement identity lifecycle processes.

Security Management:

  • Design, implement, and oversee cloud security measures to safeguard operations against threats and vulnerabilities.
  • Develop and enforce security policies, procedures, and practices in alignment with cloud security standards and regulations.
  • Monitor cloud logs and security incidents, conducting regular security assessments and audits.

Reporting and Remediation:

  • Regularly assess the security posture of cloud operations, technology systems, identity access processes, and device management.
  • Report security findings and vulnerabilities to upper management, providing clear and actionable insights.
  • Ensure timely remediation of security findings, meeting established Service Level Agreements (SLAs) for system and device remediations.

Technology Integration:

  • Collaborate with IT teams to integrate cloud-based identity access management solutions with other systems, applications, and tools to ensure a cohesive and streamlined technology ecosystem.

Vendor Management:

  • Manage relationships with cloud technology vendors and service providers, ensuring timely support and effective utilization of cloud solutions.

Continuous Improvement:

  • Stay current with cloud industry trends, emerging technologies, and best practices related to identity access management, security, and device management.
  • Identify opportunities for process improvement and innovation, driving the enhancement of cloud-based systems and practices.

Team Leadership:

  • Lead, mentor, and guide the team, fostering a collaborative and high-performance work environment.
  • Set clear expectations, delegate tasks, and provide ongoing feedback to team members to ensure the successful execution of projects and tasks.
  • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent job experience)
  • Proven experience (minimum 3 years) in managing cloud operations, security, identity access management, and device management.
  • Demonstrated experience with cloud infrastructure platforms, cloud security measures, and cloud-based identity governance solutions.
  • Strong understanding of security protocols, cloud standards, and compliance frameworks.
  • Cloud Expertise (with a focus on Azure)
  • Device Management (MDM Systems)
  • Identity Access Management (IAM)
  • Security Knowledge (Protocols, Compliance)
  • Leadership & Team Management
  • Communication & Collaboration
  • Problem-Solving Abilities
  • Continuous Learning Mindset
  • Project Management Skills
  • Innovative Thinking

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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