Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. You’ll be based in Intercom’s true home, Dublin, which is where our company started and is where our Product org sits.
The opportunity as a Relationship Manager SMB is a big one - you’ll take ownership over the growth and retention of a book of SMB accounts (0-100 employees, >$30K ARR spend).
You’ll get the opportunity to manage accounts and close opportunities in the 5-6 figure range.
Alongside our Customer Success, Onboarding, Product, Marketing and Support orgs - you’ll ensure your customers are successful and get the most out of the Intercom platform.
What will I be doing? 🚀
- You’ll own and act as the main point of contact for your book of business
- You’ll hunt and work expansion opportunities within that book
- You’ll run a proactive and effective renewal process
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with a CSM and SE to ensure the long term success of your book
- You’ll partner with R&D and Marketing to ensure the voice of your customers is heard
What skills do I need? 📖
- 1-3 years experience in a B2B closing role
- 2+ years of SaaS experience
- Excellent written and verbal communicator
- Ability to discover pain and articulate potential solutions
- Ability to accurately qualify opportunities
- Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
- Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
- Experience forecasting on a monthly or quarterly basis
Bonus skills & attributes 🙌
- Experience working in B2B SaaS
- Experience working renewals
- Experience using the Command of the Message framework
- Experience using MEDDPICC as a qualification framework
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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