Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. This is an opportunity to join a world-class sales team and champion a transformative AI solution.
Our Sales Development organization plays a pivotal role at Intercom, acting as both a talent incubator and a key driver of revenue. We connect with new Small Business and Mid-Market customers across EMEA, guiding them through the initial stages of their journey with us. The team also serves as a launchpad for future roles within our Go-to-Market organization.
In this high-impact role, you will manage and develop a team of Business Development Representatives covering the EMEA market. Collaborating closely with Sales and cross-functional leaders, you will design and implement strategies to generate pipeline and achieve revenue goals.
What will I be doing?
- Lead, mentor, and coach a team of outbound Business Development Reps to drive performance and professional growth.
- Facilitate training and development efforts to boost team proficiency in overcoming objections, refining cold calling strategies, and enhancing product and industry expertise.
- Collaborate closely with sales executives, enablement, marketing, and operations to shape the future of outbound at Intercom.
- Utilize a data-focused approach to ensure accurate forecasting, effective team management, and a strong pipeline to support Sales teams.
- Contribute to the overall vision and strategy of the global Sales Development organization.
- Optimize sales processes to ensure efficiency and effectiveness in prospecting, outreach, and follow-up activities.
- Champion and drive global initiatives within the Sales Development Organization to standardize best practices, enhance collaboration, and optimize performance across all regions.
What skills do I need?
- Minimum 2 years of people management experience.
- 7+ years sales experience.
- 2+ years experience in closing role, with a proven track record of consistently achieving quota.
- Experience in outbound prospecting.
- A natural mentor and coach with a focus on developing others.
- Experience managing complex internal ecosystems and building strong partnerships across teams.
- Ability to analyze sales metrics, trends, and performance data to identify patterns and insights that drive strategic decisions.
- Thrives in a fast-paced, high-growth startup environment.
- Ability to implement change initiatives while maintaining team morale, securing buy-in, and maintaining focus during periods of transformation.
Bonus skills & attributes
- Familiarity with Salesforce CRM and/or Outreach.
- Experience in managing sales development teams.
- Proficiency in English and an additional European language is a plus.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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