Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
As a Mid-Market Account Manager you will be a key member of the team leading the growth & retention of our existing business in Continental Europe. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Managing the book of existing business to build relationships with Intercom’s Mid Market customers ensuring revenue growth and customer retention
- Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
- Develop strategic territory plans outlining opportunities for proactive upsell, cross-sell, expansion to new business units, and achieve business goals
- Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
- Collaborate with Customer Success, Solution Engineering, Field Marketing, Product, and by providing customer feedback to drive product innovation
- Track and report all key metrics related to customer growth, retention and Intercom product usage growth
- Engage in team development and mentoring
What skills do I need?
- 5+ years experience in a closing B2B sales role, Mid-Market/Enterprise experience is an advantage
- 3+ years of SaaS selling experience similar products, CS,CX,CRM background is an advantage
- Strong sales skills instincts and track record hitting and exceeding quota consistently
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of proactive pipeline generation and book of business management
- Comfortable and energized operating and problem-solving in a fast-moving organization.
- Exceptional written, verbal communicator, and efficient presenter via online and in-person meetings with decision makers
- Growth mindset, intellectual curiosity, and ambition.
- Demonstrable history of leadership, with both immediate and cross-functional teammates
Bonus skills & attributes
- Practical experience in Value Selling, Command of the Message, MEDDPICC is a strong advantage
- Additional European languages are an advantage.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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