Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 

As an Account Executive, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.

What will I be doing? 

  • Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market.
  • Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals.
  • Provide accurate forecasts and maintain visibility on revenue performance.
  • Stay updated on product knowledge and evolving processes.
  • Develop and deliver tailored product demos to address each client’s unique challenges and needs.
  • Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners.
  • Focus on exceeding sales targets and demonstrating competitiveness.
  • Engage in team development and mentoring.
  • Represent the voice of the customer to cross-functional teams (Marketing, Product).
  • Contribute to the growth of the global Enterprise business by driving best practices and projects to up-level the team.
  • Adapt quickly to changes in market conditions, customer needs, and product updates.
  • Use creative problem-solving to overcome obstacles and close deals.
  • Leverage sales tools and CRM software to track leads, progress, and activities.
  • Negotiate contract terms to close deals while maintaining healthy margins.
  • Exhibit grit and determination to succeed, overcoming challenges and driving results.
  • Willingness to travel within the country to support client needs and business objectives.

What skills do I need? 

  • 4+ years of experience as an Account Executive.
  • 2+ years of SaaS experience selling similar products.
  • Must be proficient in Portuguese; fluency in Spanish is also preferred.
  • Strong sales instincts with a proven track record of hitting and exceeding quota.
  • Work closely with the Customer Success team to ensure clients receive maximum value from Intercom's products and services.
  • Provide accurate sales forecasts and maintain a robust pipeline of prospects and active accounts.
  • Exceptional written and verbal communication skills.
  • Comfortable and energized by problem-solving in a fast-moving organization, handling both inbound and outbound opportunities across a variety of industries and company sizes.
  • Proven ability to close new business in a competitive landscape.
  • Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is [$232,360-$270,040]. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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