Industrious’ private offices and suites — the highest-rated workspaces in the industry — provide the most sustainable option for companies to manage newly distributed teams for the long term. We make it easy to find an office that works for you — even if you come in just once or twice a week. Recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine, Industrious offers flexible terms and locations in more than 50 U.S. markets.
As we shape the future of workplace experience, we’re looking for motivated, thoughtful, and collaborative people who are excited to join a high-growth, warm, and welcoming team. For more information, please visit www.industriousoffice.com/careers.
About the Role:
The Regional Facilities Coordinator will be responsible for delivering high-impact customer experience initiatives for thousands of members. You'll provide exceptional support to the organization through work order coordination, database management and communication with stakeholders. You'll coordinate the execution of daily tasks and general upkeep of Industrious facilities. This role provides support for projects outside of business as usual through incredible organization and execution skills. We're looking for someone who is flexible, and a team player who thrives in an ever-changing environment. This person is passionate about building the foundational work that leads to healthy and scalable organizational growth. Success will mean enabling our whole team to have the tools they need to hit the ground running which will lead to providing a happier, productive, and connected workplace for thousands of members.
This role is based in NYC and reports to the Northeast Facilities Manager.
Manage the entire lifecycle of daily repair and maintenance requests through ticketing system, including proposal approval, dispatch, execution and invoicing
Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Respond to emergency maintenance requests and have a proactive approach to work orders
Checks accuracy on completed paperwork submitted by vendors.
Train and coach on process and procedure training
Support team and individual facilities initiatives by providing key insights from the day-to-day issues they’re helping to solve
Effectively communicate and/or escalate issues as needed to manager
Maintain files on tracking tools, checklists, SOPs and department files
Support the onboarding of new locations
Support and set up location general preventative maintenance programs
Ensure file management is in accordance with department standards
Other duties may be assigned
2 - 5 years of work experience in facilities or business operations
Foundational understanding of or exposure to facilities
Reliable self-starter who has the ability to work independently
Exceptional organizational and multitasking skills
Ability to connect well with people; warm and approachable
Enjoys continuous change and improvement
Experience in gDrive/Dropbox file management
Experience in gSheets/Excel to promote data integrity
In addition to our incredible team, there are lots of other fun reasons to work with us.
Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.