About the Company:

Industrious’ private offices and suites — the highest-rated workspaces in the industry — provide the most sustainable option for companies to manage newly distributed teams for the long term. We make it easy to find an office that works for you — even if you come in just once or twice a week. Recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine, Industrious offers flexible terms and locations in more than 50 U.S. markets.

As we shape the future of workplace experience, we’re looking for motivated, thoughtful, and collaborative people who are excited to join a high-growth, warm, and welcoming team.  For more information, please visit www.industriousoffice.com/careers.

About the Role

Industrious aims to deliver a great day at work for all of our members and as our IT Director, you will play an integral role making our vision a reality. The IT Team is responsible for delivering the internet, phones, printers, AV, security infrastructure, and support essential to our members’ workplace experience. They also ensure our corporate infrastructure and information security enables the company to be efficient and quickly scale. As companies come back to the office with more flexible arrangements driven by COVID and as we accelerate the growth of our enterprise business, which has more more complex IT needs, you will have the opportunity to have a huge impact on shaping an evolving workplace industry.

We're looking for an IT Director who is excited about shaping Industrious' IT roadmap and implementing solutions to improve the services we offer to thousands of members. You’ll be a part of the broader Customer Experience team and will partner with other business units to select and implement suitable technology that best meets the needs of our customers. You’ll build an IT team & culture that delivers excellent outcomes. You'll influence key decisions that will build the foundation for our IT customization capabilities and member support, which will have a lasting impact.

Our ideal candidate is someone that has experience with multi-unit operations and supporting a complex range of business types and equipment, thinks strategically about how to scale member support as we rapidly increase our location count, and excels within a small, agile team.

This role will be based in New York City (HQ).

As the IT Director, you will:

  • Build a high performing IT support network and culture focused on consistency, quality, velocity, and excellent customer service
  • Define IT standards
  • Create reporting to measure performance across a range of IT metrics
  • Coordinate IT activities to ensure data availability and network services with as little downtime as necessary
  • Support enterprise sales that often require more complex and customized IT solutions
  • Support integration of newly built or acquired locations
  • Manage the organization’s help desk (internal and external)
  • Overseeing departmental finances, including budgeting and forecasting
  • Identify security vulnerabilities and eliminate them with strategic solutions that increase data security
  • Improve efficiencies of systems and technology onboarding and offboarding for employees.
  • Direct and support the implementation of new software and hardware
  • Own partner and vendor relationships
  • Identify and recommend new technology solutions
  • Oversee event/conference IT strategy and management

Requirements

  • 8+ years of experience in information technology
  • 5+ years of experience managing a team within an IT environment
  • Ability to articulate ideas to technical and non-technical audiences verbally and in writing
  • Experience structuring IT services and AV offerings for a multi-location business.
  • Have experience in the Governance, Risk and Compliance space and experience in IT security engineering including: Application Security, Cloud Security or Network Security
  • Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST
  • Understanding of existing and emerging technologies, including security innovations
  • Ability to create innovative technical and business solutions
  • Demonstrated experience with strategic project planning, mapping out major milestones and tactical to-dos required to achieve a goal
  • Proven ability to lead and inspire technical teams to deliver exceptional results, to provide coaching and mentorship as our Technology team grows over time
  • High degree of comfort working in a scrappy, fast-paced environment
Perks:

In addition to our incredible team, there are lots of other fun reasons to work with us.

  • Health care, including vision and dental
  • Learning & development grant
  • 401K plan
  • Generous vacation time
  • Paid parental leave

Industrious in the News:

Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.
 
#LI-RB1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Industrious are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.