FreshBooks has an ambitious vision. We launched in 2003 but we’re just getting started and there’s a lot left to do. We're a high-performing team working towards a common goal: building an elite online accounting application to help small businesses better handle their finances. Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries, with offices in the U.S., Netherlands and Croatia. 

The Opportunity – Senior HR Business Partner 

Reporting into the Director, Talent Management & Development, you will be responsible for delivering on FreshBooks’ Four Es – Executing Extraordinary Experiences Everyday for both our employees and the business, by developing and executing HR strategies that support the achievement of business objectives. 

Your role will include workforce planning, organizational design, change management, succession and talent planning, HR program deployment, and advising/coaching our Leaders on developing and engaging a world-class team. 

Specifically, this position includes the following:

  • Own end-to-end execution of functional HR work in designated client group by demonstrating both a strategic orientation and a hands-on approach coupled with the ability to successfully monitor the "pulse" of employee engagement levels
  • Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates FreshBookers by fostering an inclusive work environment; communicating vision/values/business strategy and manage HR planning for your client group
  • Serve as a consultant to leaders on people-related issues to solve complex organizational challenges by proactively utilizing a wide range of HR data to identify themes/trends and recommend effective HR strategies to meet the business needs and deliver value-added service to managers and employees
  • Drive an exceptional employee experience by fostering a culture of inclusion whereby all employees feel involved, valued and respected, with a focus on employee engagement, and diversity and inclusion programs 
  • Own the HR strategy for the client groups and provide strategic insights and solutions to leaders on talent priorities and needs.
  • Deliver input and feedback on program / policy design to the Director, Talent Management & Development and HR teams, and support program execution & implementation
  • Work on critical projects that impact employee experience, growth, and retention
  • Deliver solutions that drive company and individual performance to achieve FreshBooks OKRs in a way that is reflective of our culture, values and mission

We think you'll be an amazing fit for this position if you have:

  • 8+ years overall experience in Human Resources
  • 3+ years of extensive HR Business Partner expertise dealing directly with Senior Leadership
  • Experience supporting departments such as Product Development, Engineering, and Data in both private and publicly traded companies
  • Experience with US or international employment law is an asset
  • Experience with a global workforce is an asset 
  • Strong consulting skills with a demonstrated ability to influence decision making and build consensus
  • Relationship building skills to engage every level of an organization in a confidential and diplomatic fashion
  • Strong functional HR expertise in: organizational design, performance management, employee engagement, coaching and development, conflict resolution, data analytics 
  • Demonstrated analytical and problem-solving skills, ability to analyze data, understand trends and develop recommendations for action
  • Experience with varied HR information systems and reporting tools
  • Excellent communication skills including the ability to present confidently to large audiences
  • Excellent project management skills 
  • Demonstrated knowledge of business practices and the link between HR strategy and business strategy
  • Comfortable with ambiguity, ability to work within constraints as well as to challenge the status quo
  • Goal-oriented, proactive self-starter with ability to work independently and approach challenges with a high degree of adaptability
  • High degree of personal and professional integrity with ability to work with confidential information
  • CHRP, CHRL or other HR designation, is an asset

Why Join Us

We're a motivated bunch, with our eye’s laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

Here at FreshBooks, we welcome and encourage applications from people with disabilities. Should you require any accommodations during the recruitment process, please advise your recruiter on how we can meet your needs to ensure a fair and equitable selection process in a confidential manner.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at FreshBooks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.