About Eucalyptus

Eucalyptus (or 'Euc' for short) is a global digital healthcare company on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Our core belief is that the future of primary care & wellness is a higher touch, higher quality relationship with practitioners, products and health data, allowing patients to make better decisions & stay healthy for longer.

Founded in Australia in 2019, our teams are located across 5 countries (Australia, UK, Germany, Japan, and the Philippines) and have helped over 250,000 patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are!

In Germany, our core brand (Juniper) focuses on supporting women with under-treated, complex and challenging conditions such as weight gain.

About the team

  • Our PX (Patient Experience) team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our prescribers, nurses and fellow Eucalypts can rely on us.
  • This is not a traditional support role, with opportunities to learn about different areas of the business and be involved in product launches, onboarding new patients, and building processes and tools to help us scale.

About the role (What you’ll be doing)

  • Responsible for onboarding new patients, proactively resolve patient tickets and making outbound calls to ensure we consistently deliver products and services above patient expectations
  • Work closely with our pharmacy, nurses and prescribers to ensure patients are informed and receive their orders in a timely and convenient manner
  • Be the first to see or hear back on patient sentiment - share patient pain points, escalate issues, fix bugs and ensure the continual improvement of our products and services
  • Support building, implementing and ongoing maintenance of process documentation
  • Be part of the founding team in Germany - you will have a big role in shaping the culture
  • Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks

About you (Who you are)

  • At least ~3 years of experience working in customer support, hospitality or sales, with a proven track record for identifying opportunities to improving customer interactions
  • Bi-lingual in German and English - speaking and writing
  • Strong written and verbal communication skills, and has ability to adapt tones of voice to interact with customers
  • Naturally empathetic, reliable, caring, with strong problem-solving skills
  • Skilled with computers, or experience with CX software (prior experience with Google Suite and Zendesk is a plus)
  • Drawn to fast-paced working environments, with a strong bias to action and ability to take initiative

Why you should join Eucalyptus

  • ❤️ Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong, you’ll get to work amongst people who care deeply about our patients and you’ll be given ownership to tackle unique problems as part of a supportive team.
  • ⚡ We move at incredible speed - you’ll work with teammates who build in the open, helping us learn and iterate quickly so we can deliver at speed. The feedback loop between idea, execution and impact is fast! You’ll spend a lot of time outside of your comfort zone learning, we wouldn’t have it any other way.
  • 🎯 Your career and personal goals will be accelerated - you’ll tackle ambiguous and impactful problems. You’ll get honest feedback frequently, helping you improve faster than you could have imagined. Given the rate of learning, we believe in more frequent review cycles (every 6 months) compared to traditional organisations.
  • 👕 You’ll get access to generous Employee Discounts & Free Merch - we love merch at Euc so expect lots of it as well as employee discounts across all of our brands
  • 🎉 We have fun along the way - from our global team events, monthly socials and perks of a new office in Berlin, Potzdamer Platz - there’s always something new!

Please reach out via talent@eucalyptus.vc if you have any questions!

 

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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