Location: London, UK (hybrid) or Remote

Type of work: Full time

About Eucalyptus

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian-founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500k patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

Juniper, Our Weight Management Brand

Through Juniper, we provide a personalised, high-touch model of care that enables patients to access evidence-based, supportive and sustainable weight management. Our model promotes accessibility and accountability to patients who have traditionally struggled to achieve their goals in a stigmatised and poorly managed condition.

Incoming patients interface through an online questionnaire which collects key health information. Patients also undergo a model of high-touch care beyond the initial prescription with our team of health coaches, dieticians and regular Prescriber check-ins.

As a member of our in-house clinical team, you will be critical to this mission. You will be joining our small team of prescribers to achieve our goal of making healthcare accessible, convenient and safe.

Your responsibilities:

  • Through our bespoke telehealth platform, conduct asynchronous text-based consultations with patients, to assess and prescribe weight-loss medications;
  • Provide outstanding medical advice to patients, which creates lasting impressions because of its depth and personalisation;
  • Demonstrate knowledge and awareness relevant to the areas we prescribe (primarily GLP-1/GIP agonist medications);
  • Adhere to our practice standards, quality and safety procedures and policies, and complete all required training;
  • Triage medical enquiries efficiently to ensure excellent patient safety and care is received;
  • Respond to medical incidents promptly as escalated, via phone or asynchronous messaging;
  • Be a critical point of contact for our Eucalyptus-partnered clinicians and work closely with a team of healthcare professionals to assist in building processes and systems that get better over time;
  • Assist in the creation of medical knowledge centres that empower our broader team to provide deeper and more personalised patient experiences.

Qualifications

Skills and mindset:

  • Qualified as a Pharmacist Independent Prescriber; Current registration with the General Pharmaceutical Council (GPhC)
  • A high level of empathy and a passion for delivering an exceptional patient experience
  • Organised, independent and can work well in a team
  • Excellent attention to detail and commitment to quality
  • Skilled at using technology to deliver care and communicate with patients, especially in written formats
  • Experience in online prescribing

Bonus points for:

  • Experience in prescribing for weight loss

So, why join Eucalyptus?

  • We are on a growth journey, in the UK alone - we have gone from 0 to 5,000+ patients in just 6 months!
  • Work with best-in-class doctors, specialists, pharmacists, health coaches and healthcare professionals from all over the world, and our 5 clinics speak to different people at different stages of their life and needs
  • Strong culture of work-life balance, supported by flexible working hours and hybrid working possibilities
  • We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale.
  • Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
  • Offer a competitive remuneration package plus government contributions
  • Eucalyptus and clinic merch designed by our very own in-house creative team
  • Want to see more? Check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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