ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    


General Summary:

The Solutions Architect is responsible for facilitating solution-driven outcomes for business initiatives. This role works in partnership with cross-functional teams to develop integrated and scalable solution views that meet the requirements for all end-to-end systems and processes. 

Essential Duties and Responsibilities:

  • Establishes operational plans for the Business Applications team
  • Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
  • Provides support to the IT team, with a high attention to detail
  • May require communication with ConnectWise leadership
  • Designs solutions by considering the core business domains and supporting systems, data and integrations flows, and non-functional concerns
  • Collaborates with business partners and product teams to convert functional requirements and business outcomes into scalable, efficient, and supportable technology solutions
  • Works cross-functionally to gather requirements, document use-cases, and develop capability and architecture views
  • Communicates design, context, and considerations as the architecture lead
  • Organizes discussions, planning, and technical design for solutions with development teams
  • Helps assist and drive technology roadmap vision into actionable steps for technology teams O
  • Organizes application of patterns, approaches, practices, and technical design maturity to a business solution
  • Produces and maintains solution views and blueprints
  • Researches, identifies, selects, and tests technology products required for solution delivery
  • Assures that all deliverables are built to specification
  • Manages architecture governance deliverables and delivery against program timelines
  • Manages technical design issues and key decisions escalated during project delivery
  • Provides technical consultancy, guidance, instruction and leadership to various technology partners and delivery teams
  • Provides guidance and direction to project teams to ensure compliance with the architectural standards, patterns, and best practices
  • Understands implications and trade-offs of reliability, scalability, operational costs, ease of adoption by organization, recruiting, etc.
  • Maintains understanding of latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to manage large projects and processes independently with limited supervision
  • Recognized expert in applicable work area
  • Ability to situationally adapt and understand new technology/processes as per business requirement
  • Strong ability to work constructively and independently under stress and pressure in a fast paced, multitasking environment
  • Ability to manage competing priorities while producing high quality work
  • Deep understanding of application, infrastructure, and security architecture including non-functional aspects like performance, scalability, reliability, availability, etc.
  • Ability to extract, analyze, and document complex business and technical requirements/strategies
  • Strong project management, collaboration, interpersonal, and communication skills
  • Familiarity with APIs, microservices, middleware, and technical architecture design

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor’s degree in related field or equivalent business experience
  • 8+ years of relevant experience
  • Experience with Agile and DevOps methodologies
  • Preferred: Experience with multi-geography, multi-tier service design and management
  • Preferred: Experience designing solutions for enterprise SaaS platforms, such as Salesforce, Zuora, NetSuite, etc.
  • Preferred: Certifications in Salesforce, Zuora, and/or NetSuite

Working Conditions:

  • Onsite/Hybrid/Remote depending on location
  •  0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or 1-800-671-6898.

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