ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Partner Enablement Manager is responsible for promoting and enabling existing partners to fully utilize our products and services by providing expert-led learning content including presentations, webinars, and demonstrations showing the value of our solutions for partners. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.
Essential Duties & Responsibilities:
• Provides support to the cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Subject matter expert, promoter, and demonstrator for assigned products
• Participates in the planning, creation, and presentation of training materials
• Presents product information at industry events
• Builds and delivers webinars to build learning content and knowledge
• Drives focus for ongoing staff development and training by providing and/or facilitating training solutions for identified gaps
• Facilitates partner feedback and concerns regarding products and solutions to the appropriate channels and actively addresses issues
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Effectively networks within accounts to help partners achieve their objectives
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
Knowledge, Skills, and/or Abilities Required:
• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of payment support typically obtained through advanced education and/or work experience •
Ability to situationally adapt and understand new technology/processes as per ConnectWise requirements
• Knowledge of the IT Service Provider market and business
• Ability to easily convey large amounts of complex information in a simple manner
• Strong problem-solving and project management skills
• Strong collaboration and relationship building skills
• Ability to make strategic suggestions for process improvement
• Well organized, with a high degree of initiative and endurance to prioritize
• Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field of equivalent work experience
• 3+ years of related experience
• Preferred: 2+ years of SaaS industry experience
• Preferred: MBA
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
