ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.

General Summary:

The Salesforce Architect is responsible for developing, defining, and leading technical roadmaps to cover enterprise, solution, and system architecture needs to enable desired capabilities within the Salesforce platform. This role works in partnership with the IT team to support strategic initiatives by defining and building architecture and integration patterns, ensuring solutions are built with performance, scalability, and resiliency.

Essential Duties and Responsibilities:

Establishes operational plans for the Business Applications team
Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
Provides support to the IT team, with a high attention to detail
May require communication with ConnectWise leadership
Serves as the technical champion and advocate for all optimizing solutions required to meet business goals
Leads the design of technical landscapes for sales cloud, service cloud, B2B, and other related technologies
Performs fit-gap analysis of business requirements to system functionality and recommends customization and/or new technologies, factoring in cost, value, and adoption curves
Works with stakeholders and technical resources to identify migration paths from current architecture to target architecture
Documents current and future state processes and develops technical specifications for projects and enhancements
Creates detailed technical and functional documentation by outlining the design and scope of solutions, including diagrams of proposed solutions, data models, integration patterns, and interface contracts
Develops and maintains best practice policies regarding security, privacy, performance, license compliance, and governance of Salesforce data and applications
Updates and maintains Salesforce architecture documentation
Identifies and reports on performance and data trends and recommends solutions to prevent potential issues proactively
Drives the adoption of architectural patterns, design policies, code quality, and performance requirements cross-functionally
Stays current on the Salesforce platform and adjacent technologies to drive new, innovative, and valueadding feature sets
Oversees technical specifications, ensuring adherence to the proposed platform architecture and technical design
Designs seamless integration between back-office business application solutions
Aids end user application support and release management as needed, including troubleshooting, managing support tickets, testing solutions, migration, refreshes, and version control and deployment

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Strong ability to work constructively and independently under stress and pressure in a fast paced, multitasking environment
Ability to manage competing priorities while producing high quality work
Strong organization and time-management skills with the ability to meet reasonable deadlines
Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
Strong ability to influence, collaborate, and build relationships with key stakeholders, vendors, and crossfunctional teams
Expert knowledge of Salesforce, best practices, and functionality
Strong web development skills
Advanced ability to successfully drive projects to completion
Ability to understand, articulate, communicate complex requirements to technical and non-technical audiences
Preferred: Strong skills in JSON, XML, HTML, CSS, JavaScript scripting languages, DHTML, SOAP, AJAX, or similar software

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or equivalent business experience
8+ years of relevant experience
Experience supporting a complex environment within the Salesforce ecosystem
Experience in digital experience management and cross-channel customer journeys in the context of Salesforce Sales Cloud, Service Cloud, FinancialForce, and B2B commerce
Salesforce Advanced Administrator, Advanced Developer, and Service Cloud Consultant certifications
Preferred: Experience as Salesforce Architect or similar role
Preferred: CPQ Specialist, Cloud Consultant, B2B Solution Architect, or related Salesforce certification

Working Conditions:

Onsite/Hybrid/Remote depending on location
0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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