ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

This role is an exciting opportunity for someone who is looking for work that wont be the same every day and will enjoy building strong relationships with our EMEA Partners.

Knowledge of our BMS suite of products is required.

This role does not offer sponsorship.

What You'll Do:

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
Researches, analyzes, and documents findings
May coach, review, and/or delegate work to other team members
Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
Acts as an escalation point to drive resolution in a timely, proactive manner
Travels to partner locations and IT Nation events
Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Why ConnectWise:

Recognized as a Top Work Place in 2023
Diverse Employer Award for 2024
Company Paid Benefits
Mental Health Advocate
Masters Assistance Program
Career Development and Growth Opportunities

Working Conditions:

Remote/Hybrid Depending on Location
Travel Required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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