Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitably through machine learning and algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

We are looking for a passionate Solutions Consulting Director to join our team in building and transforming the future of the e-commerce industry. If you are the type of person who is excited about the opportunity to work with the smartest people in the industry on the most cutting solutions to help brands move to this new world - and generate billions of dollars of brand value in the process - then this is the role for you. At CommerceIQ, you will be the driving force behind technological change and innovation at the world’s largest brands. 

Solutions Consulting Director Profile:

This role is primarily focused on demonstrating the value of CommerceIQ software in relation to prospects’ challenges and business objectives across e-commerce retailers (Amazon, Walmart Instacart) and retail media (Amazon Advertising, Walmart Connect).  The Solutions Consulting Director role is on the sales team but combines skill sets from a host of cross-functional responsibilities including customer success, product and operations.  You will work directly with a subset of Account Executives tasked with reaching CIQs growth objectives.   You  will be responsible for conveying value to prospects/customers through discovery, demo delivery and strategic consultation.  

Specific Responsibilities:

  • Work directly with a small group of Account Executives to achieve CIQ bookings targets
  • Drive sales’ deals forward by providing prospects insight into our products’ functionality as well as helping them to understand what can be accomplished on our platform.
  • Uncover client challenges and opportunities through deep customer discovery 
  • Prepare and develop technical presentations to explain our CommerceIQ products and services and how to integrate them to our customers' digital flywheel
  • Kick off initial discussions around integration timeline and custom product needs, as well as help set expectations on product scope and pricing
  • Identify and execute on opportunities to drive efficiency within the sales cycle
  • Understand and demonstrate CommerceIQ technically to all levels of the enterprise
  • Collaborate with Services, Product Management, Customer Support, Marketing and Sales Operations for tactical planning and support
  • Clearly articulate the value of CIQ solutions
  • Tailor product demos to all levels including functional employees up to "C" level executives
  • Creatively develop solutions to unsolved and complex business problems with CIQ, it’s API, and integrated apps and partners
  • Challenge prospects on their current operating model and build a compelling business case for CommerceIQ
  • Advise on sales and upsell opportunities and act as subject matter expert in prioritizing those sales opportunities 
  • Scope the overall solution required to meet customer needs looking out for any potential issues, and then produce and deliver a technical proposal to the prospect
  • Provide input to the product roadmap based on market needs 

Qualifications:

  • At least one of the following : 5+ years of sales engineering experience and/or ad agency experience supporting the sales cycle for an eCommerce or SaaS platform;  OR 5+ years working for a manufacturer managing e-commerce business via e-commerce management platform 
  • Detailed understanding of the e-commerce marketplace and working with large enterprise accounts
  • A story teller at heart, you are a proficient presenter that can take complex topics and articulate them in a clear, concise manner 
  • Autonomous problem solver - you don’t just identify problems, you identify problems and recommend a way to solve them
  • History of working cross-functionally to reach and exceed organizational sales targets
  • High level of curiosity, high energy, self-motivated; a proven track record of successful career growth
  • Ability to generate analysis and insight from raw data
  • Preferred: 2+ years experience with retail advertising (Search + DSP) and marketing strategy (Shopper Funnel)
  • Nice to have:: Data science proficiency (Tableau, etc) and programming skills including Python or SQL

Benefits:

  • Stock Options, 401K plan, FSA and HSA programs
  • Health insurance, Life Insurance, Long-term, and short-term disability
  • Generous holiday and time off policy including unlimited PTO, 4th Friday of every month off for the whole company
  • WFH benefits including, flex work from home hours, Mobile and Broadband reimbursement,
  • Fitness reimbursement, home office set-up fees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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