Here we grow again…

We’re currently looking to add a kick-ass Product Specialist to our Services team in Europe. This is a remote role. 

 

Position Summary

Reporting to the Service Delivery Manager EMEA, you will be working closely with Sales to provide technical assistance during product evaluations, onboarding and integration projects for prospects and clients.   

 

Responsibilities:

  • Perform product demonstrations and showcase product capabilities to prospects and clients
  • Provide product training online or in-person
  • Assist with RFP/RFI technical responses
  • Interface with Product Management to provide feedback
  • Provide extended support, training services and assistance onboarding clients on Broadsign 
  • applications running in Windows or Linux environments
  • Provide consultation to customers for integration projects
  • Interface with the Support team to escalate issues
  • Answer detailed questions about the product and host release webinars

 

Required Skills:

  • College diploma or university degree in IT or Business. However pertinent experience will be taken into consideration
  • Experience working with Windows and Linux operating systems
  • Thorough understanding of computer, networking and display hardware
  • Good understanding of video encoding and related technologies
  • Experience in project management or demonstrated project management skills
  • Excellent written and oral English and French skills (other languages are a plus)
  • Demonstrated abilities to provide training and demos in a group setting
  • Customer oriented and ability to provide quality customer support
  • Experience with Ticketing Systems and Support services

 

 

Attributes:  

  • Must be business minded, self-motivated, dependable, creative and customer focused
  • Team player
  • Ability and availability to travel abroad when necessary
  • Strong organizational skills
  • Strong work ethic and interpersonal skills
  • Ability to work under pressure and manage stress

 

 

 

 

 

 

 

 

Preferred Skills:  

  • Experience with HTML5, Javascript and CSS
  • Experience with web services and web development
  • Experience with Batch script in Windows and Bash script in Linux
  • Experience with SQL, RDBMS and Cloud databases

 

What We Offer:

  • Competitive salary
  • Great company culture- fun, dynamic work environment with opportunities to stay challenged
  • Vacation package + paid time-off during holiday season
  • Ongoing opportunities for professional development

 

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