TECHNICAL SUPPORT SPECIALIST
Are you looking to join a Global Tech leader?
Then we have an exciting opportunity for you in Montreal, QC.
About us
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns worldwide. Come light up the world as a Support Specialist.
About the role :
As a member of our Services team, your primary focus will be providing technical assistance to our customers and driving knowledge to them via training and demos.
Your passion for delivering outstanding customer service will drive you to find workarounds for any issues or bugs our customers report. Your curiosity and determination will lead you to attempt to reproduce customer issues in different environments, including different operating systems (Linux or Windows) or even different versions of Broadsign products.
You will also :
- Answer detailed questions about the product
- Tracking and resolving customer issues in the case management system
What you need to perform in this job:
- Excellent communication skills in English
- Experience in customer service/application support with external clients; (you get excited by the idea of resolving a customer’s issue
- Experience with Databases/ SQL (able to perform simple queries etc...)
- Strong organizational skills/problem-solving skills; you can manage multiple tasks and perform well under pressure
- A degree in computer science (or something similar!)
- Additionally, if you have any experience with debugging tools, programming skills (able to read code ?), and/or scripting languages (Batch, shell..), you’re definitely someone we want to talk to!!
But, more importantly, you’re the kind of person who:
- Enjoys challenging themselves and constantly learning about new tech
- Likes to have your ideas heard and contributions recognized
- Wants access to continuous learning and career development by attending sponsored conferences & seminars with your peers
- Wants a dynamic work environment with plenty of opportunities to evolve and stay challenged
- Experience working with Windows and Linux operating systems
- A good understanding of computers, networking and display technologies
What we bring to the table :
- Complete company insurance plan (health, dental, vision, travel - $2K for paramedical annually) as of day 1 (100% employer paid)
- 3 weeks vacation, 5 sick / personal days & 2 volunteer days
- Group RRSP where Broadsign will match contributions at 50% up to a maximum of 8% of your salary (4% employer matching).
- 500$ annual wellness fund to support your mental and physical health and office related expenses
- Transportation reimbursement for travel to the office
- Unlimited access to a virtual healthcare platform
- Option to work remotely or at the office - whatever suits you best!
- Parental leave top-off
- Training & development opportunities (lunch and learns, agile coach, paid online training, etc.)
At Broadsign, we value the varied social identities that make up our community. We recognize talent comes in different forms and encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.
Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French. Fluent English is required for this position to communicate with colleagues, clients and partners (or suppliers) located outside Quebec and to understand the technical and scientific documentation used in our industry
