Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.
We are looking for Sr. Customer Data Analyst to innovate, win, and grow with us in Portsmouth, NH.
The Global Customer Operations organization develops insights about Customers by analyzing SaaS solution usage, lifecycle engagement, opportunity pipeline as well as third party macro economic and industry information. The analyst also designs and develops reporting for key performance indicators and operational metrics.
Essential Duties and Responsibilities
Support and define key performance indicators and metrics which are indicators of Customer health
Work with data engineers and architects to define data requirements necessary for insights analysis
Understand the concepts of machine learning and advance analytics to collaborate with Data Scientists to complete new projects
Support management with global Customer KPI’s and Metrics reporting
Partner with Journey Architects to determine new metrics to measure the success of key projects and programs
Anticipate analytical needs by understanding Bottomline’s solutions, customer segments, go to market strategies
Experience with scoring methodologies, including calibration
Strong capability to define metrics necessary for data driven decision making and determining next best action
Develops score cards to deliver desired business outcomes and regularly calibrates to ensure outcomes are achieved
Trains employees and managers on reporting and analysis, as well as reporting tools
Experience and Qualifications:
3-5 years experience in data analytics
Bachelor’s degree required
Strong written and verbal communication skills
Well-developed project management abilities
Advanced knowledge Business Intelligence tools, in terms of how to effectively define data table requirements, and how to design and develop effective interactive dashboards
Able to conceptualize and explain complex concepts clearly and concisely
Can quickly learn and apply new analytical technologies
Experience with Salesforce.com a plus
You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.