Job Summary

The Payments Service Delivery Implementation Coordinator is a junior role:

  • Responsible for the delivery of technical orders for Bottomline’s payments customers
  • To install, configure and test products on customer environments
  • To develop customer applications or templates as needed
  • Routinely deliver project work that conforms to the defined best practices in line with delivery quality models
  • Communicate effectively between both internal channels (project office, account managers, other implementation consultants) and external customers

Job Responsibilities

  • Installation of payments solutions and configuring applications in Customers’ environments following the standard process (remotely via WebEx or on-site as required)
  • Data file validation
  • Development of BACS Applications
  • Customer Solution Training
  • Customer Support (go-live support, UAT support)


Delight our customers by:

  • Ensuring that scheduled jobs are dealt with promptly to the departmental service levels.
  • Ensuring all data file checks are responded to promptly in line with the departmental service levels.
  • Providing high quality, consistent output in line with agreed best practice processes.
  • Commit to a ‘right first time’ approach.


Work together by:

  • Support the Implementation Consultants, Project Office and Application Delivery teams.
  • Interpreting and communicating activities in a clear manner.
  • Where required, educating and training other team members on specific technical skills.


Innovating by:

  • Participating in peer review of tasks, challenging and reviewing best practices
  • Engaging with new project work

Improve (KPI’s)

Constantly improving by:

  • Participating in peer review of development deliverables, challenging and reviewing best practices
  • Taking ownership of a particular development skillset as the primary consultant
  • Continuing to challenge personal ability throughout the role

Other Requirements

  • Ability to communicate at varying levels of technical detail with customers and other colleagues in one-on-one and groups
  • Capable and comfortable working in a fast paced environment
  • Capacity for problem solving and decision making
  • Be a team player but able to work on own initiative
  • Have the ability to plan and prioritise their own work
  • A responsible and professional attitude
  • Well organised
  • Calmness under pressure
  • Open and honest

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