Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

 

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Anaplan is looking for a creative and tenacious Customer Success Director to join and lead our Customer Success team in Asia. This is a stellar opportunity to get involved in a highly visible, cloud born SaaS scale-up. This role is an immediate full-time position and if you’re ready to roll up your sleeves and address unique problems that no one else is solving, keep reading.

Insight on your impact

Reporting directly to the APAC Customer Success VP based in Singapore, you will lead and guide the Anaplan Asia Customer Success team. You will be in charge of managing the team in driving excellence throughout the entire customer lifecycle; from helping with services scoping in pre-sale, to product delivery and customer happiness post-sale. Your goal is to ensure our customer base in Asia receive the maximum value and benefit from their investment in Anaplan solutions to make their business smarter and more competitive. Your role will be to own a portfolio of Anaplan customers and ensure their continual success.

You Will Achieve This By

  • Leading a diverse team of Customer Success Business Partners located across Asia
  • Providing vision, guidance, insight expertise, and advice to the Asia Customer Success team.
  • Serving as Anaplan’s Customer Success Leadership in customer facing engagements and events
  • Identifying additional opportunities for customer adoption, expansion, and secure the highest renewal rates.
  • Handling and resolving all critical customer escalations and issues effectively.
  • Building relationships with key Anaplan partners in your territory
  • Helping your team be accountable to the metrics, health scores, and KPIs relevant to each account, the entire team, and the entire business.
  • Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI.

Your qualifications, your influence

To be successful in the role, you should possess the following skills

  • Demonstrated track record of leading diverse customer success teams in a SaaS environment
  • Strong communication abilities both written and spoken
  • Ability to strategize and develop innovative approaches to managing a portfolio of customers
  • Strong contract negotiation and client leadership skills.
  • Strong client management skills with Executive Level communication experience.
  • Ability to delegate tasks and track progress of team initiatives.

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals. 


Anaplan does not:

  1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. 
  2. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.


All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence. 

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