Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!
Anaplan is looking for a tenacious Renewal Manager to join our Shared Services Group for our EMEA region. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This role is an individual contributor, full-time position, where we anticipate being based out of our Paris office two days a week. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work for looks like.
Insight on your impact
- Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
- Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle.
- Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities.
- Successfully negotiate all issues related to renewals
- Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
- Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal.
- Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
- Processing of standard and complex quotes, auto-renewal notices, and orders utilizing SalesForce.com
- Maintain an accurate 180-day rolling forecast of renewals within your territory
- Archive and maintain all contractual documentation.
- Resolves problems through research, and consulting with internal support teams, to identify the appropriate tools for success.
Your qualifications, your influence
To be successful in the role, you must possess the following skills
- A “Customer First” perspective and ethos
- 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization
- Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus
- Excellent understanding of legal conditions
- Strong negotiation skills
- The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers.
- The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers.
- Ability to organize, prioritize, complete activities, and meet deadlines daily.
- Requires strong oral and written communication skills in English and French
Preferred Skills And Technical Familiarity
- Requires a 4-year college degree
- A minimum of 4 years of professional experience – with at least two years experience in renewals, sales, account management, or equivalent customer facing role in High-Tech or Software Industry
- Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus
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Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.
