Our mission at Airtable is to democratize software creation. Every community, curator, and corgi parent has different goals. Their potential amplifies if they have the right tools to help get work done.
Before Airtable, building custom software was gated by specialized knowledge, time, and high costs. With great design, we can remove these barriers — orders of magnitude more people will have the power of software engineering in their hands! Our challenge is to evolve and reinterpret decades-old concepts such as database creation, control flow, and usability into an accessible platform that anyone is empowered to use.
We’re looking for a content design manager to contribute to this challenge from start to finish. That means we’re asking ourselves lots of questions about the following:
How do people manage their processes today? (Spoiler: some of the wildest Excels you’ve ever seen.) What would the ideal software solution look like? How can we craft an elegant set of product concepts and interaction paradigms that allow people to build this software without code?
If these sound like puzzles you are eager to help us solve, we can’t wait for you to apply.
About Content Design and the Content Design Manager role
At the heart of our challenge as a company is usability and comprehension. We need to make building software easy and accessible enough for everyone to understand. As our product design team crafts the right metaphors and interfaces for making software, we’re looking for an equal partner to bring language to bear on this challenge.
So, we need to build out the Content Design function, and we’d like someone to lead that team. You’ll report into our Head of Design, and set the direction for both the content in the product, and the content team itself. You’ll help choose the words at every level of the product, from naming and framing new features, to user flows and interactions, down to microinteractions, instructions and error messages. You’ll shape the tone, principles and frameworks of our product’s voice, building artifacts and processes that scale your ideas and elevate the work of everyone around you.
What you'll do
Define the writing practice at Airtable
We’re eager to learn from you about what makes an impactful group of writers at a company like ours. While you’ll be establishing the Content Design practice, we also have existing writing disciplines in the brand and marketing team. You’ll work closely with them and together define what you each contribute individually, and collectively.
Build out your team
You’ll need to figure out what skillsets to prioritize, then go hire the folks who are an exceptional fit. We have a great recruiting team who will partner with you. You’ll also be setting performance expectations based on level, onboarding, developing a resourcing approach — all the usual parts of building up a new team.
Use language to help our users achieve their goals
Deeply understand our users, who range across industries, job descriptions, and technical abilities. Work closely with our user research team to generate and circulate these insights. Find the right tone and specific words to help these users understand the basics of Airtable, and grow their abilities as they learn the deeper and more powerful parts of our platform.
As the first hire on a team, you’ll inevitably notice how much there is to do. You’ll find ways of scaling your skills and expertise — writing style guides, articulating principles, leading workshops, or however else you like to work. Until you’ve made a few hires, we will need you to assist with some (not all) of the most pressing writing challenges.
Help our design team thrive.
The design culture at Airtable is a living, breathing group effort. You’ll provide thoughtful leadership to your reports and mentorship to the broader team.
We might be a good fit for you if...
You’ve led teams before.
...and have a track record of thoughtful, impactful work to show for it! You have experience managing a team of designers working on projects where quality, scale, and execution are a priority. Bonus if the teams were in a subscription-based software space.
You’re a lifelong learner.
Your work’s details and nuances are important to you, and you never feel “done” learning the craft.
You gravitate towards complex problems.
There’s no shortage of challenging, tangly problems to solve at Airtable. If the ideas of mind-boggling ambiguity, torrential brainstorming, and feeling overwhelmed by possibilities have you nodding “yes” at this screen, we have some ideas about what you can work on.
You like saying “we” more than “I”.
Your team will be a collaborative bunch, and you’ll be working closely with other designers, engineers, PMs, data scientists, researchers, and more. We are greater than the sum of our parts.
You just go for it.
There are lots of opportunities to have a measurable impact as a self-starter at Airtable. You don’t hesitate to champion a good idea until it turns into something that works.
You’re not afraid to ask a “spicy” question.
Growing our product, team, and culture means reflecting and sometimes challenging our practice and approach. We are open to adapting and growing.
You inspire your colleagues to be the best versions of themselves.
We authentically admire and respect each other, and we think that motivates us to create great work.
You can weather a growth spurt.
Airtable has more than doubled in size since early 2020, and we’re not slowing down soon. Things change a lot around here – just when you have your head around a process, we outgrow it. We're looking for people who are patient with uncertainty and can help us rise to the occasion of each new moment in our company's rapid growth.
What We Offer
- We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 65%)
- Complimentary One Medical membership for individuals and dependents
- High deductible health plan with health spend account contribution
- $250 monthly wellness stipend during COVID
- Mental health support
- Family planning support (fertility, adoption, and surrogacy)
- Flexible and generous time off and sick time benefits
- 16 weeks of parental leave
- Learning & Development: we offer a $2,000 per year stipend for your personal career development
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 250,000 organizations around the world. Our most recent funding round valued Airtable at $5.77 billion and raised $270 million in additional capital, and we're just getting started!