Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.
 
As a Senior Manager, Client Services, for the Enterprise Client Services Tier 3 and Mid-Market teams, you will lead a team of Account Managers (AM). You will be challenged both to manage the team’s large book of diverse clients, but also focus on designing new processes to equip this volume team for scale and encourage clients to self-serve. Each of your Account Managers carries a high account load and, as such, encouraging good time management and prioritization skills is key. Fewer touchpoints with clients mean that every interaction is valuable. You will be responsible for managing your team's clients with a focus on adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. You will also be tasked with using new technology to innovate ways for this junior team to service their accounts at scale as our organization transforms. The end result should result in improved efficiency for AMs, customer satisfaction (NPS), retention and expansion of the Yext footprint. As a trusted advisor and people leader, you are the post-sales success leader for your team.

Responsibilities
  • Oversee and help drive a team of Account Managers to maximize client retention and product adoption
  • Lead change programs to help scale team and processes to support a high growth area of the business
  • Work cross functionally with Customer Success & Sales Resources to increase team efficiency, provide deeper customer insights and retain existing business
  • Use new technology to define and implement scalable team processes
  • Develop strategic plan to achieve target revenue goals; hit or exceed these revenue goals
  • Accurately forecast quarterly/annual renewals and upsells
  • Understand and effectively communicate Yext’s value proposition, technology, processes, and partnerships as they relate to the growth of current client accounts
  • Serve as an executive sponsor, providing guidance and direction on strategic accounts and escalation point for client issues
  • Successfully support the team’s high volume book of business and create new opportunities for deeper relationships and increased engagement including periodic travel
  • Lead, coach, motivate and mentor account managers to optimum levels of performance

Minimum Requirements

  • 5+ years of experience in Digital/Technology Account Management
  • Demonstrated success leading & managing high volume account management teams
  • Prior experience managing/working a high volume book of business handling 1-to-Many Communications
  • Strong relationship, recruiting, leadership, organization, planning and prioritization skills
  • Proven success in launching new products services and technology solutions to F500 audience
  • Understanding of the digital marketing industry with the ability to credibly articulate strategic insights for clients that are based on data/research
  • Ability to articulate the distinct aspects of products and position them against competitors
  • Ability to thrive in a fast pace environment with tight deadlines
  • Flexibility to travel
  • Die hard drive to make clients successful

Preferred Requirements

  •  Proven domain expertise in a vertical, industry or topic

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.  

About    

Yext is based in the heart of New York City, with offices operating in Berlin, Chicago, Dallas, London, Paris, Tokyo, and Washington D.C. Yext has been recognized as one of America’s fastest-growing companies by Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015), and one of Fortune's Best Places to Work (2014, 2015, & 2016). Most recently, Yext was named the #1 Workplace in New York City by Great Place to Work® and Fortune.

You can learn more about the Yext team and culture on the muse, our website, and blog.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-VM1

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Yext are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Application consent for Yext

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Yext collects your personal data for the purposes of managing Yext’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Yext may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Yext does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Yext has international sites and Yext uses resources located throughout the world. Yext may from time to time also use third parties to act on Yext’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Yext group of companies as well as to third parties acting on Yext’s behalf, including also transfers to servers and databases outside the country where you provided Yext with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


Share this job: