Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is looking for an energetic, experienced and eager Workplace Supervisor to oversee the operation of our London workplace. You provide outstanding customer service and will support the daily management of workplace operations and workplace services. In this role, you have the strong ability to think on your feet, assigning an appropriate level of urgency to specific situations and working on projects independently. Reporting to the Director of Real Estate & Workplace who is based in our New York City Headquarters, you’ll be responsible for maintaining and improving a highly effective workplace, a critical asset for Yext. You will interface and create relationships between building and property management, services contractors, and other vendor/service providers who are responsible for maintenance and operation of the workplace. You’ll have visibility with all levels of our local teams and interface with our Workplace team around the world for global exposure, providing you with many exciting opportunities to make an impact.
What You'll Do
- Handle front of house operations, providing concierge level of service to our employees and guests, ensuring security protocols are followed and coordinating with the building to ensure excellent guest services
- Own efficient operation of workplace services including food and beverage programs, mail services, space management, janitorial services, plantscaping, etc., ensuring contractual obligations
- Administering security access and ensuring compliance of workplace security, health and safety
- Coordinate various administrative and office duties as needed, such as managing event calendars, sorting mail, and managing office communications
- Receiving deliveries, unboxing and restocking office supplies, maintaining and managing inventory stock and store room
- Provide workplace operational support by monitoring, tracking, and executing on support tickets
- Manage space planning, seating map, user inventory, internal move-management, office relocation projects
- Keep internal intranet and office playbooks updated, working with the Global workplace team to ensure cohesion in information
- Perform ongoing workplace walkthroughs to ensure office cleanliness, safety, and compliance
- Work with existing vendor partners and property management to troubleshoot issues and ensure building systems are operational (HVAC, electrical, plumbing, lighting, flooring, ceiling, roofing, fire systems, signage, pest control, energy management, landscaping, etc.)
- Support events onsite which includes moving furniture to accommodate room configurations, event set up, and catering requirements
- Follow site operations budget to ensure spend remains within allocated limits
- Ad hoc initiatives and special projects as required
What You Have
- Minimum 3-5 years of relevant experience in Office Management, Operations, Facilities, Hospitality, or relevant field
- Excellent written and verbal communication skills
- Excellent customer service skills
- Excellent organizational skills and process-oriented
- Computer savvy and adept with Gmail, Google Docs, Zoom, and similar applications
- Technical aptitude and comfort with building systems and technical processes
- Strong aptitude in workplace programs
- Aptitude to work autonomously with a proactive inclination
- Aptitude to complete duties with urgency and detail-oriented
- Creative thinker with the ability to proactively solve issues or trouble-shoot as needed
Bonus Points
- Advanced education in relevant field
- Ability to read and interpret floor plans and construction documents
- Experience working for a high-growth company, start-up, or tech company
- Previous experience in Hospitality or Front of House Operations
- Project management skills
#LI-JS2
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
