The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.
As a Manager of our EMEA Implementation Services team, you will oversee a team of Implementation Managers and be responsible for the productivity and success of your team and its members while working closely with the global Client Delivery leadership team. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on the importance of brand verified answers, as we work to hit aggressive goals.
- Manage implementation project priorities and technical resources of your team which provides platform consulting and configuration services to our Enterprise customers across the EMEA region
- Report on team effectiveness and efficiency to department leadership
- Onboard new team members and train on the Yext platform, other key operational systems, and effective data analysis techniques
- Conduct weekly or bi-weekly 1:1's with team members and assists in their career development and functional training
- Work closely with Client Success Managers and Account Executives in the Sales organization to ensure we are exceeding client expectations
- Provide input on and review new processes and procedures based on business needs
- Consult with clients and other internal stakeholders on product capabilities
- Develop and monitor key metrics for the team including CSAT, NPS, and Productivity while ensuring proper work allocation across team resources
- Business fluency in English required; fluency in other European languages a plus.
- Bachelor/Masters Degree or similar college level education
- 6-8 years of Project Management, Operations, Consulting, Finance, or Analyst experience
- All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
- Proven track record of managing a team
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across internal departments and with external contacts
- Experience providing clear and effective feedback
- Proficient in data analysis and manipulation with Excel
- SQL and ZenDesk knowledge is a plus
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
- Interest in technology
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.