Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
The Role
The Security Specialist builds strong customer relationships with a deep focus on technology. Their expertise empowers customers to succeed and connect and collaborates with the customer as well as multiple internal teams. We are seeking a dedicated Security Specialist in Dublin, to join our growing team, reporting directly to the Director of Professional Services, based in Texas. You'll use your deep security knowledge to become a trusted advisor for our Managed Detection and Response (MDR) customers, as well as onboarding customers into our MDR/MXDR offerings.
At a Glance
A Security Specialist is the main point of contact, fostering positive customer experiences throughout their Vectra MDR journey. They solve issues, provide technical guidance, and support customers and internal teams in enhancing the value of Vectra products and services. Security Specialists love monitoring industry trends, staying updated on MDR standard processes, and educate customers on Vectra's platform and services as well as driving deep integration of Vectra Cognito into customer workflows, collaborate on renewal strategies, and develop programs to increase product adoption. It is vital to be successful in this role to keep an eye on and report back on key success drivers to measure customer satisfaction, health score, and product usage.
What Will Impress Us
- Solid understanding of network security, enterprise software, and security product lines (firewalls, SIEM, et al.)
- Excellent verbal and written communication skills to connect with customers at all levels with a business proficiency in English and German.
- Track record of building successful relationships with senior leaders and technical teams.
- A genuine desire to deliver exceptional customer service and drive customer success.
- Some experience in a customer-facing role within enterprise software (CSM, TAM, Sales Engineering, etc.)
- Demonstrable experience with Vectra, SentinelOne, Microsoft Defender, or CrowdStrike or similar technologies.
- Experience supporting high-touch, enterprise customers (Fortune 500 or similar)
- Project management skills with a keen eye for detail
- Strong analytical and influencing skills
- Bachelor's degree or equivalent experience in Computer Science or related field
What would impress us even more would be some coding experience in Bash, Python, Powershell, or API's and some open-source development experience.
Sounds like this could be a match? We are looking forward to receiving your application!
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
