Business Operations Manager

We are currently looking for a Business Operations Manager to join our Business Operations department and be part of our fast paced, collaborative, innovative social-first digital agency.  

Who are you?

Highly organized, highly motivated, goal and detail-oriented, self-starter who is passionate and experienced in all things as they relate to agency financial operations.  Someone who is all about hustle, flexibility, and adaptability in a highly challenging, positive, rewarding environment.  

The task at hand?

  • Work with Director, Business Operations and SVP/VPs on assigned portfolio of brands to understand business priorities and portfolio-specific staffing needs
  • Serve as key lead on all aspects of portfolio financials - ensuring proper processes, tracking methods and escalations
  • Have a solid understanding of portfolio P&L forecasting, tracking, and reporting
  • Understand and manage the resourcing needs of assigned brand vertical(s), flagging needs for additional hires or freelance support as needed and be able to back up needs with financial data
  • Meet weekly with Creative Architecture team on the resourcing state of the creative team in your assigned portfolio and flag bandwidth, or need for additional support as needed
  • Analyse time tracking data and burn reports, partnering with Project Managers and Integrated producers on tracking scope creep and change order needs
  • Partner with Integrated Producers and Project Managers to understand project budgets, project resourcing needs
  • Review budgets and SOWs with an understanding of broader portfolio business objectives, staffing requirements, and revenue targets


The ideal candidate has:

  • At least 4-7 years of post-college experience within a digital agency environment in a project management, finance, resourcing, or business operations capacity
  • Bachelor's degree in business or entrepreneurial street cred
  • Experience developing retainer budgets and statements of work
  • Strong knowledge of MS Excel and Google Sheets
  • Strong ability to partner with team leads and address business concerns in a diplomatic fashion
  • Expert at being able to prioritize and organize workflow to ensure effectiveness and efficiency
  • A cool, calm and collected approach to problem solving
  • Excellent communication skills
  • Ability to work both independently, and as a part of a team
  • Ability to thrive in a fast-paced, high-pressure environment
  • Strong interest in team leadership, mentorship, and development of junior talent


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