Job Summary:

The Technical Writer, as a member of the Knowledge Development team, will produce content for a robust learning ecosystem. The developed content will be used by a diverse base of end users such as customers, partners, developers, and Fontevans.  He/she will work closely with the Product Managers, Software Engineers, and Professional Services to deliver content both within and across product release cycles.

Responsibilities:

  • Understand Fonteva software, product updates, and customer requirements.
  • Research product features, functionality, and changes to determine scope of edits for assigned areas of documentation.
  • Write clear, concise documentation based on feature-requirement specifications, information from developers and product managers, and use of the product.
  • Work both independently as well as part of a team with management.
  • Revise knowledge content to incorporate product updates and enhancements requested by customers and internal users.
  • Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
  • Produce screenshots, flowcharts, and other graphics.
  • Provide input on documentation design and implementation.
  • Participate in process improvement activities related to content development and delivery.
  • Regularly work with the various constituencies consuming knowledge content to ascertain its effectiveness and identify areas for improvement.

Requirements: 

  • A Bachelor’s degree in a related field and 1-2+ years of experience as a Technical Writer or similar occupation that includes writing user guides and online training and help systems.
  • Good organization and time management skills; self-starter and able to meet tight deadlines.
  • Technical aptitude, ability to quickly learn how to use products and tools, and enthusiasm for technology.
  • Salesforce experience is a plus.
  • Solid knowledge of the software documentation process from design to commercial release, using industry best practices.
  • Knowledge of the Software Development Lifecycle (SDLC).
  • Experience learning, using, and writing about CRM, e-Commerce, or accounting applications a plus.
  • Attention to detail, with excellent proofreading/editing, writing, and verbal communication skills.
  • Experience working with cross-functional and remote teams, and across product development lifecycles.
  • Ability to work effectively under pressure and in a fast-paced, dynamic, team-oriented environment.
  • Ability to produce documentation from feature requirements, wireframes, and meetings with various subject matter experts.

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

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