As a member of the Fonteva Professional Services team, the Business Analyst (BA) is a project-based role, focused on the elicitation of Customer User Stories, their documentation and analysis, and the declarative configuration of the Fonteva solution that results from this documentation. Note that the BA is the owner of all User Stories for a given implementation, whether the Story work is declarative or custom.  

The Business Analyst collaborates with the Project Manager and Solution Architect roles, to ensure adherence to contracted scope and budget, and to affirm their solution design and configurations have been optimized for their Customer’s requirements and business operations. The BA also drives data migration activities, including object mapping and data validation (post migration). Additionally, the BA works closely with their Scrum Master, to groom their backlog and validate quality/accuracy of any deliverables. This role is further responsible for documenting a Customer’s full Fonteva configuration/solution, providing demonstrations of configurations/solutions, and for end-User training and supporting the effort through deployment and go live.


  • Facilitate Customer meetings, either virtually or in person as required by the Project.
  • Lead requirements elicitation and User Story documentation.
  • Lead User Acceptance Testing, deployment and validation activities.
  • Execute Fonteva configurations in alignment with the documentation and contracted scope/budget.
  • Create a backlog of Stories, by project, for review and collaboration with the Scrum Master.
  • Perform application configuration and evaluation to ensure product quality and consistency.
  • Validate all customization work and provide Customer-facing demonstrations.
  • Prepare and analyze data conversion requirements; identify data gaps.
  • Collaborate with data architects for data migration activities.
  • Complete required project documentation (configuration documentation, User Stories, functional designs, deployment checklists, support documentation, etc.).
  • Directly and effectively train customer’s personnel in the use of the system.
  • Clearly and effectively communicate with Fonteva team and with customers regarding status, technical issues, enhancements and creative solutions
  • Maintain target billable utilization while providing quality work


  • Bachelor's degree in Computer Science, Engineering, Business  or 4 years of experience as a Business Analyst or Salesforce Admin Certification in lue of Education required
  • 2+ years of experience in the field of Business Systems or IT
  • Ability to attain Salesforce Admin (201) certification within 90 days of employment is required
  • Experience with Agile/Scrum methodologies and tools such as Jira/Confluence
  • Ability to effectively prioritize and escalate issues as required
  • Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.
  • Excellent troubleshooting, analysis, and problem-solving skills
  • Experience with the Microsoft Office Suite and Products (Word, Excel, PowerPoint, Sharepoint, Teams, Visio)
  • Excellent written and verbal communication skills; adept at presentation to customers and senior management
  • Ability to work remotely or co-located
  • Some travel may be necessary as required by the customer.

Preferred Qualifications

  • 1+ years of test/QA experience preferred
  • Prior experience with as a business user or an administrator is a plus

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $75,000 - $115,000 USD per year

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