See yourself at Twilio

Join the team as Twilio’s next Senior Global Total Rewards Analyst, LATAM

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is growing rapidly and is seeking a Senior Total Rewards Analyst to be a data driven, process aware, subject matter expert of all things related to compensation and benefits. This role will join our Total Rewards team and be responsible for contributing to the successful administration of our compensation and benefits policies and programs. Reporting to the Senior Manager, Total Rewards Latam, this position will be critical to ensure that Twilio remains competitive in the continuously evolving tech environment.

Responsibilities

In this role, you’ll:

  • Develop policies and processes in compensation and benefits that support innovation and growth while upholding compliance and minimizing risk.
  • Evaluate job positions in the company with consistency
  • Design and implement salary structures for the region based on data and market trends
  • Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation and benefit products from start to end with the customer in mind.
  • Able to educate and influence senior business stakeholders with Reward advice to ensure an attractive and consistent offering across multiple job families and locations
  • Adept at understanding and interpreting data so that data is transformed to workable insights
  • Guide and manage the work of employees, consultants and vendors related to compensation and benefits with strong leadership and empathy skills. Optimize resources (people and money) to meet highest priority items, and manage resources as if they were your own.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor’s degree in administration, industrial engineering, finance
  • Minimum of 5+ years of compensation & benefits experience across multiple locations specifically in Latam, ideally in a rapid growth technology company 
  • Experience with compensation program design and changement management, including short-term and long-term incentive pay elements
  • Experience in structure salary design and pricing
  • Working knowledge of job evaluation or job grading methodologies and career architecture frameworks
  • Knowledge of end-to-end benefit processes for designing, implementing, and communicating benefits including insurance programs, Leaves across the region.
  • Must be a self starter with plenty of initiative yet understands the need to work within wider Total Reward frameworks
  • Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization
  • An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills
  • Knowledge of Radford, Mercer or other published surveys
  • Excel master
  • Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook

Desired:

  • Workday experience is preferred
  • Working knowledge of equity for a public company

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, life insurance, paid sick time, extra legal vacation days, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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