See yourself at Twilio

Join the team as Twilio’s next Staff Software Engineer (Full Stack) on the Risk Services Engineering team. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build solutions that prevent fraud and abuse, ensuring that Twilio is the leader in trusted communications. A successful candidate will be a self-starter, embody a growth mindset, and collaborate effectively.

The Systems and Tooling built by the Risk Services team is used to capture the right set of data from multiple systems in Twilio to ensure the information extracted is used effectively to keep our customers safe. It helps in providing the necessary tooling to automate customer safety, ensuring they trust their data with Twilio and for internal users to make decisions quickly to safeguard our customers. This is extended by building solutions that makes the system compliant with different regulations in the markets Twilio operates in.

Responsibilities

In this role, you’ll:

  • Work with a small and collaborative team, whiteboarding ideas, building APIs, products used to protect Twilio and its customers, as well save significant revenue loss while contributing to customer engagement and consumer trust.
  • Work on full-stack development of platform tools and web services.
  • Write unit tests and functional tests in a continuous delivery environment.
  • Manage highly critical risk platform tools and vendor applications in the cloud.
  • Own reliability for the team’s services and participate in an on-call rotation.
  • Adapt to prioritizing multiple issues in a high-pressure environment.
  • Understand complex architectures and be comfortable working with multiple teams.
  • Conduct performance analysis, capacity management and troubleshoot large scale distributed systems.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • A Masters or Bachelors degree.
  • 8+ years of experience developing highly-available web applications or distributed systems in Java/ Python.
  • Experience developing RESTful services.
  • Proficient with at least one Python/Java/Javascript web frameworks like Flask, Django, React.
  • Hands-on experience with SQL/NoSQL databases and caches.
  • Experience developing products on AWS.
  • Strong expertise in troubleshooting complex production issues. 

 Desired:

  • Experience with streaming systems such as Kafka, Flink, Spark.
  • Excellent problem solving, critical thinking, and communication skills.
  • Experience automating CI/CD pipelines.
  • Expertise in configuration management for deploying, configuring, and managing servers and systems.
  • Strong belief in automation over toil.

Location

This role will be remote from any of these locations in India - Karnataka, Telangana, Tamil Nadu, Delhi, or Maharashtra.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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