See yourself at Twilio

Join the team as our next AI/ML Software Engineer (L3) in System Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams.  This AI/ML software engineer role will help us develop elegant, scalable and efficient engineering solutions that delight our customers and internal teams at Twilio.  

In this role, you will be responsible for writing technical blueprints, collaborating with developers, and partnering with program managers, designers, and full stack developers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral part of a fast-growing engineering team, and shape the future of how Twilio works for internal Twilions and customers alike.

Responsibilities

In this role, you’ll:

  • Strive to establish and model a high-performance culture of our engineering team in Columbia;
  • Collaborate globally with our business stakeholders, Program Managers, and engineering teams;
  • Reinvent our customer help center to proactively identify and efficiently resolve customer issues;
  • Build AI chatbot experiences to streamline answers to common questions;
  • Develop GenAI engineering solutions to replace manual processes with intelligent workflows
  • Cultivate a team of builders and owners that collaborate, grow and continuously improve together;

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 5+ years of experience with full-stack software development
  • Experienced with building on cloud architecture and distributed systems, preferably on AWS.  
  • Experienced with Typescript and Javascript development;
  • Solid understanding of engineering fundamentals and common design patterns.
  • Experience with building production AI applications

Desired:

  • Familiar with using LLMs (OpenAI, ChatGPT) and building RAG applications.
  • Familiar with ML and data science tools such as SciKit, NumPy, Panda
  • Bachelor’s degree or equivalent experience.

Location 

This role will be remote, and based in Bogotá, Colombia. 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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