Project Description

Our client is looking to add a senior support engineer to their Customer Identity department. They are looking for people that can act with field support requests, providing the customers with a technical background, dealing with identity, access management, and security.

Responsibilities

  •  Provide technical support for enterprise customers.
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
  • Provide documentation content.
  • Understand the scope of a problem meaning, deal with tickets on a daily basis, and, if needed, to determine if other things are causing more problems.
  • Identify patterns that might be causing problems and investigate the root of the cause.

Requirements

  • 4+ years experience with 3rd level support background experience. 
  • Expertise automating tasks.
  • Capable of writing his/her own scripts.
  • Experience managing programs that would help templatize tasks.
  • Skilled in Terraform.

Rewards

  • Payment in USD.
  • Free credentials for e-learning platforms.
  • Remote workshops & activities.

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