Who We are

The EU Partner Operations team enables the commercial success of Wayfair by guiding and supporting our supplier partners towards the supply chain set up and performance that unlocks their success in the online market. Armed with this knowledge, we act as trusted advisors to prepare our highest-priority partners to make the right decisions for their operations. We are a diverse, international team of entrepreneurial minds driven by business impact. As Senior Manager, you will be responsible for scaling key suppliers driving the long-term success of a category - solving complex business problems across operations, logistics, technology to achieve hyper growth. 

Being a part of Partner Operations means you enjoy developing and driving category-level strategies and operating analytically to get results. Strong communication is critical for your success given you will interact with almost every function and team at Wayfair and frequently engage in dialogue with Wayfair leaders and executives of our key supplier partners to ensure alignment is tight and priorities are agreed upon. You will closely partner with the Category Management organization assuming the role of a COO while they act as CEO for your respective portfolios. 

We are looking for an experienced, entrepreneurial, data driven manager who can work well cross-functionally, develop and coach team members, and develop meaningful relationships with Wayfair’s supplier base. At Wayfair, we pride ourselves on having managers who enjoy getting their hands dirty and love being a utility player. Their desire to understand not only Wayfair’s vision but also immerse themselves in day-to-day activities have made Wayfair successful and an amazing place to work.


What You'll Do

  • Strengthen a high performing, dynamic team: Develop a team that work closely with executive leaders of our supplier partners and is able to execute on category specific strategies in the context of rapid growth 
  • Enable an unparalleled assortment: Collaborate with category management to build a comprehensive plan that allows us to multiply our assortment 
  • Ensure product availability at competitive cost: Work with suppliers to ensure they commit products to Wayfair and ensure they are correctly forward-positioned to meet the demand in our different geographical markets
  • Craft category specific supply chain solution: Assess current supply chain strategy and comprehend unit economics of different categories; partner with the operations team to optimize cost and speed of delivery, reduce damages, and unlock strategies that generate a game-changing competitive advantage and enduring customer satisfaction
  • Empower suppliers to make the right trade off decisions: Enable suppliers to navigate Wayfair supply chain capabilities (our service offering) vs. building out and improving their own capabilities that meet the expectations of the demanding online customer
  • Negotiate with existing suppliers to optimize performance: Improve fulfilment, availability, logistics or system-related performance while at the portfolio level also enabling step change improvements in performance
  • Manage supplier stakeholders: Build long-term relationships with and be single point of contact for suppliers prioritizing stakeholder requests and leveraging this knowledge to drive functional initiatives.
  • Enable a diverse set of internal stakeholders: Execute a cohesive strategic plan in a matrix organization with ownership divided across specialized team which requires understanding, influencing, and motivating many different teams and individuals
  • Assess performance and adapt strategy: Frequently deep dive into the performance of your category to understand what is and what is not working. Wayfair works fast and needs a manager who utilizes data to drive action and bring confidence to stakeholders that your team is focusing on the right priorities and areas of the business

What You'll Need

  • Extensive relevant experience (6+ years), for instance in management consulting or similar industries and/or e-commerce; familiarity with supply chain operations, logistics, or home-related industries is a plus 
  • Ability to thrive in a high growth, entrepreneurial, and ambiguous environment
  • Proven track record of leadership, taking ownership, and driving results
  • Ability to develop, articulate, and execute strategy
  • Ability to pivot priorities as data-led insights evolve
  • Ability to multi-task and work well within a dynamic organization
  • Ability to negotiate effectively with senior supplier stakeholders 
  • Comfort in technology-driven business environment
  • Collaborative working style and ability to develop and coach people 
  • Full professional proficiency in German strongly desired, Italian, French, Polish or Mandarin is a plus 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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