Title: Wayfair Customer Service - Teleworks
Welcome! Thank you for your interest in Wayfair’s Customer Service team!
How This Works:
Rather than applying to each of our specific job postings, we want to help you find a home within our Sales Organization. Please submit an application and a member of our Talent Acquisition team will review your background and experience. From there we can talk about where you will truly feel at home, and discuss timelines for when we are next hiring for that position. You may be asked to complete a quick assessment to be considered for a role.
Positions Currently Available:
B2C Primary Agent: As a member of our B2C team, you will help customers with preorder questions. These inbound calls consist of (but not limited to) confirming specifications, special pricing, or logistics. For an agent to thrive in this role they should quickly problem solve, understand the needs, and have the ability to upsell additional items that solve these concerns.
B2C Chat Agent: As a member of our B2C team, you will help customers with preorder questions. Similar to Primary this role consists of (but not limited to) confirming specifications, special pricing, or logistics via a chat platform. For an agent to thrive in this role they should be able to multitask while managing multiple chat conversations. As well as the ability to articulate empathic responses in a clear and concise manner.
B2B OnDemand: As a member of our B2B team, you will help our smaller business clients with orders. These clients order periodically throughout the year and don’t need a dedicated account manager. For an agent to thrive in this role they should quickly problem solve, understand the needs, and have the ability to upsell additional items that solve these concerns.
B2B Account Manager: As a member of our B2B team, you will manage a book of business to help grow revenue and customer loyalty. You will be doing this through managing business clients, building relationships, sourcing products, and closing sales.
Virtual Customer Service: As a member of our Customer Service team, you will assist customers with their post order tracking, questions, or concerns. You will take an average of 50 inbound calls daily to resolve (but not limited to) customer issues. For an agent to thrive in this role, you will require empathy, ability to multitask, problem solving skills, and relentless customer focus.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.