Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
Our Opportunity
As Director of Technical Success, you will work closely with Development and Security leaders in Snyk’s customer organizations to enhance their security programs through the Snyk Cloud Native Application Security Platform. You’ll play a critical role in aligning strategic initiatives with Snyk’s broader business goals while driving process scalability within the Technical Success Management (TSM) organization. Your expertise will make you a trusted resource for complex customer and product scenarios, contributing to Snyk’s regional and global growth strategy with a customer-centric, innovation-driven approach.
You’ll Spend Your Time:
- Strategic Direction & Regional Alignment: Define and execute the strategy for Snyk’s TSMs, representing Snyk’s post-sales offerings across the theater. Actively contribute to Snyk’s regional strategy by working closely with Sales, Marketing, and Product leadership to enhance Snyk’s market presence, generate pipeline, and maintain a strong brand.
- Customer-Centric Product Engagement: Partner with technical staff and Sales leadership to ensure customer needs are deeply understood and represented in product strategy. Work to align technical architecture and product development to reflect customer requirements effectively.
- Team Leadership & Mentorship: Recruit, mentor, and lead a multi-national TSM team, promoting a growth mindset and fostering a learning-driven culture. Act as a coach to develop the next generation of technical leaders within Snyk, empowering your team to thrive autonomously.
- Quality & Innovation Initiatives: Drive efforts to improve the quality and reliability of Snyk’s offerings through initiatives such as increased test coverage, defect reduction, and usability enhancements. Lead by example to embed quality improvements into product development and encourage innovation within your team.
- Cross-Functional Collaboration: Collaborate closely with Sales, Operations, Product Management, and Engineering to support key customer deployments, product roll-outs, and escalations. Engage cross-functional stakeholders to drive organizational improvements and enhance customer satisfaction.
- Customer Relationship Building: Build deep, lasting relationships with key customers to drive satisfaction, retention, and account renewals. Proactively identify expansion opportunities and support the customer journey, working toward outstanding CSAT scores.
- Leadership in Project and Initiative Support: Lead TSM initiatives and global projects, contributing to internal knowledge sharing and strengthening Snyk’s regional and global technical success strategy.
What You’ll Need:
- Over 10 years of progressive experience leading customer-facing teams within a complex, global SaaS organization.
- Expertise in designing and implementing Enterprise deployment plans for technical products, with a background in DevOps, DevSecOps, or development processes.
- Proven ability to build collaborative, performance-driven teams, with demonstrated success in aligning team performance with business objectives.
- Ability to adapt and thrive in a high-growth, fast-paced environment, with experience scaling teams and processes efficiently.
- Strong technical and strategic influence skills, including experience leading impactful changes across departments.
We’d be Lucky if You:
- Encourage a growth mindset, fostering curiosity and data-driven decision-making within your team.
- Have a strong ability to influence and galvanize support across Snyk, driving impactful, positive change.
- Possess excellent presentation skills, with confidence in challenging the status quo and proposing innovative solutions.
- Excel at delegation, providing clear communication around priorities, feedback, and team successes, empowering your team to work independently.
- Thrive in an autonomous work environment and bring a collaborative, upbeat energy to the team.
- Are just an awesome person and really fun to work with!
#LI-CH2
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
