Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

As the Senior Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.

You'll Spend Your Time:

Developing and executing a customer community strategy across all Snyk-owned and external communities
Managing and scaling a global community program that facilitates discussion, learning, and advocacy
Creating and implementing engagement programs that drive customer satisfaction and retention
Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
Tracking and reporting on community health metrics and business impact
Organizing and moderating community events, discussions, and content

What You'll Need:

3-5 years of experience in community management or customer marketing
Proven track record of developing and delivering community strategies aligned with business objectives
Experience building and running distributed physical and virtual communities
Strong understanding of community platforms and engagement tools
Excellent written and verbal communication skills
Data-driven approach to measuring community health and impact
Experience working with technical audiences and products
Project management skills with ability to handle multiple initiatives simultaneously
Strong collaboration skills and ability to work cross-functionally

We'd be Lucky if You:

Have experience with developer security communities or products
Have previously built communities from scratch around technologies or products
Possess experience with community management platforms (Discourse, Discord, etc.)
Have background in technical marketing or developer relations
Understand open source communities and dynamics
Have experience running customer advisory boards or ambassador programs

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
Health benefits, employee assistance plans, and annual wellness allowance
Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Your LinkedIn profile *

Are you legally authorized to work in the US? *

In order for you to obtain or to maintain employment eligibility, will you now or in the future require the company's sponsorship for an immigration-related employment benefit (e.g., H-1B, TN, EAD, other work visa, etc.)? *

Are you subject to any Agreements that may affect your ability to accept a position or perform your employment obligations with Snyk? *

Are you able to commit to working from the Boston office 2-3x a week? *

Please indicate your gender below: *

Snyk is an equal-opportunities company and believes firmly in the power of creating a richly diverse workforce. To help us to achieve this, we'd like to invite you to voluntarily disclose your gender identity. We'll use this information anonymously to assess and improve our interview process.

Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter.

Privacy *

When you apply for a job at Snyk, Snyk Limited will be the controller for the personal data contained in your application. You can reach us at Snyk Limited, Highlands House, Basingstoke Road, Spencers Wood, Reading, Berkshire, RG7 1NT United Kingdom or contact our Data Protection Coordinator at privacy@snyk.io. We process your personal data to set up and conduct interviews and tests for applicants, evaluate and assess the results, and otherwise as needed in our recruitment and hiring processes. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. This processing is necessary for our legitimate interests in finding, choosing and hiring employees and is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation). You can read more about how we process your data in the Snyk Recruitment Privacy Statement.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider who helps manage the recruitment and hiring process on our behalf. Greenhouse is based in the United States, and the transfer will be subject to the safeguards of Greenhouse's Privacy Shield certification. We keep your personal data as long as necessary to evaluate your application and in accordance with the Snyk Recruitment Privacy Statement. You have the right to request access to your personal data and to request that it be corrected, restricted, erased, or ported to a new provider under certain circumstances. In addition, you may lodge a complaint with an EU supervisory authority.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.