About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Position Description 

Sensei is seeking a highly skilled IT Manager with knowledge in supporting a diverse group of users to join our team in our Santa Monica office. The IT Support Manager is responsible for supporting our Sensei Wellness Retreats in all IT areas, providing superior customer service to the team, and ensuring an effective alignment of technology with our wellbeing programming.

The successful candidate will be educated on Sensei’s technologies and be responsible for supporting the tech and engineering efforts in Santa Monica with additional responsibilities at our resorts, as needed. This position reports to the Director of Technology and Security.

 

Responsibilities

  • Reports to the Director of Technology & Security and coordinates all necessary needs and requests.
  • Conduct training for all technology systems and will be responsible for the creation of some training materials.
  • Technical support of Sensei Wellness home-grown applications, partner devices including wearables, and staff and guest facing technologies.
  • Creates and maintains technical documentation, including manuals, repair tickets, IT equipment inventory and ordering.
  • Evaluates user needs, orders approved equipment/software and configures/installs new hardware.
  • Maintains detailed records of equipment, hardware and configurations.
  • Maintains the organization’s Zoom deployment and Zoom rooms.
  • Responsible for Apple Hardware, Windows Systems, Azure Active Directory, macOS, iOS, Microsoft Endpoint Manager for operating system management, application, and system deployments.
  • Provides installation, support, and co-ordination of vendors for Internet Services, Opera based Property Management Systems, a Micros/Symphony Point of Sale, IPTV, IP PBX, and other property related applications.
  • Stays current and provides best practices for all team members regarding technology and training in addition to making recommendations to ensure network/systems are efficient and reliable.
  • Plans and implements upgrades and maintenance of existing hardware as projected and approved from the Director of Technology & Security.
  • Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed.
  • Assists with programming hardware for in-house systems.
  • Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way.
  • Performs other duties as assigned.
  • Can explain and demonstrate all IT related systems and technology equipment on property.

Qualifications

  • 7-10 years of experience, including support of Apple and PC Hardware including but not limited to macOS, Microsoft products and software.
  • 10 years of experience with hands on technical training.
  • Ability to discover, create and host technical training for our end-users.
  • Excellent written and verbal communication skills.
  • Experience troubleshooting and maintaining printers.
  • Inventory management skills are a plus.
  • General understanding of enterprise network systems. Cisco Meraki experience is a plus.
  • Ability to multi-task and manage multiple requests in a ticketing type system.
  • Ability to prioritize work based on business needs.
  • Experience with Oracle’s Opera cloud based system and/or the Oracle Cloud (OCI) is a plus.
  • Must be flexible working in a hospitality environment that is 24 hours-a-day / 7 days a week / 365 days a year. This position will work a reasonable on-call schedule.
  • Must be highly self-motivated and comfortable in a proactive role.
  • Willingness to travel up to 25% and able to pivot as new technology, opportunities and problem-solving needs arise.
  • Able to lift 25 lbs. regularly.

Traits We Value 

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

  • Competitive compensation and benefits package
  • 401k and FSA plans
  • Subsidized gym membership
  • Cell phone bill reimbursement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

 

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