"The front page of the internet," Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

Monetization is often the most data-heavy, latency sensitive, and technically demanding part of any online business. Our Ads Customer Success Engineers support the newly released Reddit Ads platform. This role is the Tier 1 level of support, acting as the interface between Sales and Engineering as you work through customer issues.

You'll be joining the ever growing Ads Solutions Engineering team! We are looking for engineers who are passionate about solving problems and providing our customers with a positive experience while using our platform.

Responsibilities:

  • Have a strong understanding of the market, clients, partners, and technology
  • Execute deep troubleshooting and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements
  • Use Jira to record, track progress and escalate application issues
  • Collaborates with the various teams to ensure that problems are resolved effectively and efficiently
  • Provide product feedbacks and insights to the business and development teams
  • Assists users in understanding how to appropriately use our platform
  • Assists with various application testing activities and internal projects as needed

Qualifications:

  • 2+ years of experience in a customer/client-facing role such as Customer Success Engineer, Technical Support Engineer, or Sales Engineer
  • Excellent problem solving and troubleshooting fundamentals
  •  Passion for superior client experience
  • Prior experience at a MarTech or AdTech company
  • Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts
  • SQL querying experience

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U.S. Equal Opportunity Employment Information

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. To bring community and belonging to everyone in the world, Reddit’s employees must represent communities and redditors on our platform.

Our vision at Reddit is to have a workforce representative of people with different perspectives and experiences, including but not limited to, gender, race and ethnicity, sexual orientation, age, national origin, religion, and political views.

We invite you to self-identify across the identities below so we can better understand our talent pools and assess our effectiveness in attracting and recruiting people to Reddit from all backgrounds.

Answering these questions will not impact your application. For more information, please refer to our statement here.

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