This role within our IT Support team will join our growing IT hardware inventory and logistics team onsite at Reddit San Francisco. Keeping the stock room organized, tidy, and keeping our ITAM solution up to date,with a sharp eye on stock levels, shipping and receiving. Supporting break/fix hardware tickets. This person will ideally have prior experience with ITAM products (i.e., Oomnitza, Jamf, AirWatch).
Additionally, you will be working with our partners in Experience, HR, in order to ensure devices are sent and received in a timely manner for both onboarding and offboarding as well as supporting both domestic and international end-user hardware requests on our service desk.
Job Overview
Top 3 target characteristics:
- Strong communicator. Effective communication with both technical and non-technical people.
- Priority setting & organization. Must be able to manage competing priorities and navigate a high volume of task-based work.
- Calm under pressure. This role reduces the anxiety of our customers and peers when facing new challenges.
Job Description
This job is located in our San Francisco office, 5 days a week onsite, and is essential for the continued success and growth of our business. It requires the ability to lift, reach, move and lift 50 pounds or more.
IT Asset Specialist
As the IT Asset Specialist, you will assist a fast-growing global business by assisting the asset lifecycle: purchasing, managing, tracking, and deploying hardware. You will have a strong affinity for organization and process in the world of IT. This position will play a key role in our ability to scale our business, the speed in which we can fulfill requests, and protect our expenses.
You are familiar with shipping and receiving logistics and are able to build positive relationships to ensure the timely delivery of IT hardware to our distributed workforce. Additionally, you will utilize our ITAM application (Oomnitza) to track and provide status updates to our new hires and internal stakeholders.
Responsibilities
- Maintain Reddit HQ’s IT stockroom with impeccable organization.
- Manage the procurement of hardware for timely delivery related to onboarding, offboarding, and break/fix support.
- Work with the People Operations team regarding the timeline and status of purchase requests and deployment.
- Track warranties that expire and hardware nearing EOL.
- Assist the IT procurement lifecycle (purchasing, reselling, disposables)
- Assist and verify purchase order quotes, and work with the team on monthly expense reports.
Qualifications
- Experience in IT procurement and with other ITAM platforms.
- Previous inventory/loss prevention experience
- Superior people skills and ability to manage expectations on purchase status requests.
- Ability to be clear, creative, and direct in the asset retrieval process.
- Good attention to detail and have wizardry spreadsheet skills (Google Sheets, Excel, etc.).
- Basic understanding of MacOS and Windows (imaging & provisioning)
- Able to work independently with minimal supervision
- Have a reliable form of transportation to commute to office headquarters
What We Can Expect From You
- Passion. It’s easy for you to keep up with the latest industry trends, experiment at home with new technologies and perhaps have your own home lab
- Resourceful. Ability to discover solutions through research, testing, discovery, reddit, etc.
- Experienced. Provide insights, best practices and bring with you actionable items on day one
- A good communicator with a personable demeanor and a positive attitude
Bonus Points
- Experience with ITAM and MDM Providers (Oomnitza, AirWatch, Jira Service Management, etc.)
- Prior experience with CDW, Amazon Business, Arkphire, NetSuite, Jira Service Desk, and ticket management, etc. is a plus
- Have worked in electronics / technology retail with stockroom experience
- Previous experience in a rapidly growing startup environment
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.
