We believe a great employee journey begins the moment you walk through our front door. We expect our office experience managers to create and support a professional, high-quality, well organized, and comfortable work environment for our employees and guests. We care about all the little things that can turn a good day into an amazing day, and we’re looking for someone who shares our passion for details. In this role, you will ensure that Pendo's Raleigh office runs smoothly, and provide a friendly and professional experience for our employees and visitors. The best candidates for this role will thrive in a fast-paced environment, adapt to change quickly and gracefully, create and maintain order, pro-actively seek constant improvement, obsess over small details but proactively see the big picture, and wield a sense of humor. This position is based in our Raleigh, NC office.

Responsibilities (what you’ll do):

  • Manage day-to-day office operations while creating a safe, professional, welcoming environment for guests and employees. 
  • Greet and direct guests appropriately. Notify employees of guests’ arrival promptly.
  • Staff the reception desk during standard business hours, and answer, screen, and promptly forward main office phone calls. 
  • Manage various facility needs creating work order tickets and addressing building issues as they relate to the Pendo office and optimal employee experience.
  • Maintain orderly, and well-stocked community spaces, conference rooms, and call booths.
  • Manage facility vendor contracts, communications, budget, and relationships to ensure accurate, prompt, and cost effective rendering of services.
  • Support the planning and execution of company onsite and offsite events as needed.
  • Proactively provision office supplies/snacks, manage budget and routine schedule for restocking.
  • Order catered lunches, and facilitate set-up and clean up as needed (post Covid-19).
  • Work closely with the global office experience team to plan, coordinate, and streamline routine tasks to ensure a similarly consistent, and orderly presence in all offices.
  • Work closely with the global office experience team to coordinate cross-office communication, coordinate cross office meetings and events, and support cross office employee exchanges/travel. 
  • Work closely with various teams (IT, People, Marketing, Sales) to assist with administrative tasks, visitor logistics, onboarding new hires, administer parking, and special project requests as needed.
  • Manage office experience project budgets and expense reports.
  • Process, receive, and deliver daily mail/deliveries/couriers, including processing paperwork for domestic and international shipments
  • Provide logistical support and office preparation for weekly “Lunch and Learn” events, hosted community events, and special projects as needed (Post Covid-19).
  • Participate as needed in special department/office projects.

Qualifications (what you have):

  • 4+ years of experience in this type of work, or a compelling reason why you think you can rock this job without it
  • Remarkable customer service skills, proactive mindset, and professional demeanor
  • Experience in a startup or a high-growth, demanding work environment
  • Self-starter with a strong sense of independence and ability to self manage, but not operate in a vacuum
  • Excellent and efficient oral/written communication skills 
  • Ability to be resourceful, proactive, efficient, and innovative when issues arise
  • Fierce organizational skills
  • A talent for fielding numerous requests with outstanding attention to detail
  • Knowledge of office operations, facilities management, and event facilitation
  • Knowledge of global office management best practices including international shipments, calendar scheduling, travel arrangements, and managing executive needs
  • Ability to handle and prioritize multiple tasks in a time-sensitive, fast-paced environment with speed and grace under pressure
  • The willingness and ability to learn new things quickly and respond to feedback

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