We believe a great employee journey begins the moment you walk through our front door. We expect our office experience managers to create and support a professional, high-quality, well organized, and comfortable work environment for our employees and guests. We care about all the little things that can turn a good day into an amazing day, and we’re looking for someone who shares our passion for details. In this role, you will ensure that Pendo's Raleigh office runs smoothly, and provide a friendly and professional experience for our employees and visitors. The best candidates for this role will thrive in a fast-paced environment, adapt to change quickly and gracefully, create and maintain order, pro-actively seek constant improvement, obsess over small details but proactively see the big picture, and wield a sense of humor. This position is based in our Raleigh, NC office.

Responsibilities (what you’ll do):

  • Manage day-to-day office operations while creating a safe, professional, welcoming environment for guests and employees. 
  • Greet and direct guests appropriately. Notify employees of guests’ arrival promptly.
  • Staff the reception desk during standard business hours, and answer, screen, and promptly forward main office phone calls. 
  • Manage various facility needs creating work order tickets and addressing building issues as they relate to the Pendo office and optimal employee experience.
  • Maintain orderly, and well-stocked community spaces, conference rooms, and call booths.
  • Manage facility vendor contracts, communications, budget, and relationships to ensure accurate, prompt, and cost effective rendering of services.
  • Support the planning and execution of company onsite and offsite events as needed.
  • Proactively provision office supplies/snacks, manage budget and routine schedule for restocking.
  • Order catered lunches, and facilitate set-up and clean up as needed (post Covid-19).
  • Work closely with the global office experience team to plan, coordinate, and streamline routine tasks to ensure a similarly consistent, and orderly presence in all offices.
  • Work closely with the global office experience team to coordinate cross-office communication, coordinate cross office meetings and events, and support cross office employee exchanges/travel. 
  • Work closely with various teams (IT, People, Marketing, Sales) to assist with administrative tasks, visitor logistics, onboarding new hires, administer parking, and special project requests as needed.
  • Manage office experience project budgets and expense reports.
  • Process, receive, and deliver daily mail/deliveries/couriers, including processing paperwork for domestic and international shipments
  • Provide logistical support and office preparation for weekly “Lunch and Learn” events, hosted community events, and special projects as needed (Post Covid-19).
  • Participate as needed in special department/office projects.

Qualifications (what you have):

  • 4+ years of experience in this type of work, or a compelling reason why you think you can rock this job without it
  • Remarkable customer service skills, proactive mindset, and professional demeanor
  • Experience in a startup or a high-growth, demanding work environment
  • Self-starter with a strong sense of independence and ability to self manage, but not operate in a vacuum
  • Excellent and efficient oral/written communication skills 
  • Ability to be resourceful, proactive, efficient, and innovative when issues arise
  • Fierce organizational skills
  • A talent for fielding numerous requests with outstanding attention to detail
  • Knowledge of office operations, facilities management, and event facilitation
  • Knowledge of global office management best practices including international shipments, calendar scheduling, travel arrangements, and managing executive needs
  • Ability to handle and prioritize multiple tasks in a time-sensitive, fast-paced environment with speed and grace under pressure
  • The willingness and ability to learn new things quickly and respond to feedback

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pendo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.