About Nu

Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationship with money across Latin America. With operations in Brazil, Mexico and Colombia, Nu is today one of the world's largest digital banking platforms, reinventing over 48 million customers' financial lives.

Nu achieved this by offering a no-fee credit card, entirely managed by a mobile app. Throughout the years, Nu raised around US$2 billion with some of the best-known growth and technology investors in the world, such as Berkshire Hathaway, Sequoia, DST, Tencent, Tiger, Kaszek, Founders Fund, Dragoneer, TCV, Redpoint, Ribbit, GIC, Whale Rock, Invesco, QED, and Capital Group.Today, Nu is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States) and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.mx.

About the Role:

We are a leading fintech company in Mexico, at the forefront of revolutionizing financial services through technology and innovation in Latin America. We are seeking a dynamic and experienced Lead of Non-Financial Risk Team to oversee our Operational and IT Risk functions. This role combines strategic oversight of operational risk management with a keen focus on IT risk, ensuring our organization is well-positioned to navigate and fight the complexities of the environment.


Key Responsibilities:

  • Develop and execute a comprehensive non-financial risk management strategy, encompassing both operational and IT risk domains, to align with our organization’s goals and regulatory requirements.
  • Lead the identification, assessment, and mitigation of operational and IT risks, incorporating innovative risk management practices and technology solutions.
  • Enhance and maintain robust frameworks and policies for business continuity, crisis management, third-party risk management, and fraud detection, with a particular focus on the unique risks presented by IT systems and technology operations.
  • Oversee the operational losses and events database, integrating IT risk incidents, to analyze trends and improve risk mitigation strategies.
  • Champion the use of agile methodologies in project management and risk mitigation efforts, promoting a culture of agility and continuous improvement.
  • Provide leadership and direction to the Non-Financial Risk team, nurturing talent and fostering a collaborative environment that encourages innovation and excellence.
  • Serve as a key advisor to senior leadership, the Board of Directors, and external stakeholders on operational and IT risk matters, ensuring transparent communication and effective stakeholder management.
  • Stay ahead of evolving regulatory guidelines, technological advancements, and industry best practices in risk management, applying insights to strengthen our risk posture.



  • Bachelor's or master's degree in Business Administration, Accounting, Economics, Engineering, Finance, Information Technology, or a Risk Management related field.
  • Proven expertise in operational risk management and a deep understanding of IT risks within the fintech sector.
  • Experience in developing and implementing risk management strategies, frameworks, and policies, with a successful track record in managing complex risk portfolios.
  • Strong leadership skills with experience in leading diverse teams and fostering a culture of innovation and high performance.
  • Excellent stakeholder management abilities, adept at engaging with senior leaders, regulators, and internal/external auditors.
  • Fluent in English and Spanish, with exceptional communication skills to articulate complex risk scenarios and strategies effectively.
  • Proficiency in using risk management software, tools, and agile methodologies is highly preferred.
  • An ability to navigate and thrive in a technology-driven environment, with a strategic mindset towards leveraging technology in risk management to transform our day-to-day.


    • Vacations equal to 17 days
    • Year end bonus (“aguinaldo”) equal to 1 month
    • Equity at Nu
    • Vales de despensa
    • Health insurance
    • Dental and Vision Insurance 
    • NuCare - Our mental health and wellness assistance program
    • NuLanguage - Our language learning program

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