Seize the opportunity to become our Account Director, guiding a dedicated team in the thrilling launch of a new loyalty program across 30+ markets. You'll be the strategic force cultivating deeper brand connections, mastering the art of customer retention, and sparking a cycle of constant reactivation. If you're ready to champion a loyalty revolution and drive tangible results, come lead with us where your impact resonates on a global scale.
What will your day look like?
We are seeking a passionate and results-oriented Account Director to grow and lead a team dedicated to implementing and optimizing impactful loyalty programs for our clients. You will be a strategic thinker with a deep understanding of customer loyalty principles and a proven ability to drive engagement and repeat business. Specifically, our client is now launching a new loyalty program across 30+ markets, and you need to ensure that the loyalty activities around the program will acquire, retain, and reactivate customers. In the day-to-day business, you will be expected to manage the client roadmap. Furthermore, you will play a central role throughout the entire project lifecycle, where you will make use of your strategic thinking and management skills as well as tackle more hands-on tasks.
Excellent interpersonal abilities and a strategic mindset are a must. More specifically, your tasks include:
- Managing the client relationship and expectations
- Pursuing and expanding the loyalty program and scope
- Developing project scopes, plans, and budgets
- Developing and enlarging the team in forthcoming stages
- Producting high quality presentations for internal and client meetings
- Proactively ensure that obstacles are mitigated
- Overseeing and managing projects incl. securing progress across different departments, managing risk and ensuring deliverables on time, on budget and with high quality.
Who are you going to work with?
You will be the linchpin in a network of closely coordinated project managers, developers, data scientists, and experience designers. You will get competent teammates from all around the world, who always go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency a decade or longer.
What do you bring to the table?
You are an easy-going person with a proactive and positive mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to detail.
In addition, you have:
- 5+ years of experience with loyalty projects or applicable experience.
- Extensive knowledge of what working with data, technical projects, and marketing automation platforms entails
- Experience with strategic management and implementation of IT projects within CRM, web, and/or marketing automation
- Ideally you also have experience with either Salesforce Marketing Cloud or Adobe Marketing Cloud
- The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
- Great communication skills in English.
A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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