People Operations Specialist

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. 

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

About the Role:

The People Operations team at OpenTable | KAYAK is all about improving the employee experience while always considering efficiency and scalability.

As a People Operations Specialist, you will play an important role in supporting the global workforce and broader HR team. You will support both OpenTable and KAYAK brands across all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures.

This is a Sydney, Australia based role open to both Hybrid or Remote options. The role will require flexibility in working hours to help support other regions as required.

In this role, you will:

• Support the global workforce by providing prompt and effective responses to inquiries via Zendesk, in line with company SLAs. 

• Assist with troubleshooting Workday, our HRIS system, related to employee life cycle processes, and self-service functionality via our Zendesk platform. 

• Assist with the processing of employee lifecycle transactions in Workday, including hires, onboarding, offboarding, role changes, and internal transfers, whilst always ensuring a positive employee experience and best practices are followed across all locations. Work closely with HRBPs, Compensation, Leadership, and the Systems team to ensure transactions are approved and executed promptly.

• Conduct orientation sessions for new hires in APAC. Serve as a point of contact for new hires during the onboarding process, addressing any questions and providing guidance as needed.

• Support activities relating to payroll, benefits processing, leave administration, and background and identity checks.

• Maintain employee records and Workday data ensuring it is accurate and up to date at all times by assisting with data audits across all regions.

• Assist our Talent Acquisition team with scheduling and coordinating phone and video interviews, offer /contract generation, and background and identity check management, across global locations, as required.

• Assist with the contracting, onboarding, and contract extension processes for Contractors, partnering with managers to ensure onboarding requirements are met.

• Contribute to the continual development and enhancement of our people processes and workflows, aiming to drive HR process efficiency as well as employee experiences.

• Participate in team-identified projects/initiatives and any ad hoc projects.

Please apply if you have:

• HR Experience: 2+ years of experience working in an HR role focusing on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company. Experience working with Workday HRIS is a plus.

• HR Knowledge: Solid working knowledge of employment law in APAC countries, specifically: Australia, Hong Kong, South Korea and Taiwan with a curiosity to learn more.

• General HR practices for other countries are a plus. Open to learning more about NORAM and EMEA countries.

• Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures. Has effective problem-solving skills to address routine HR inquiries and seeks guidance for more complex cases. Understands when to escalate potential problems.

• Productivity: Can proficiently manage routine HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests.

• Communication: Can Communicate professionally and effectively - both verbally and in writing.  Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions.

• Teamwork: Can gain trust and build relationships with immediate and wider teams and collaborate effectively. Is a solution-oriented team player who is a self-starter and can work independently and as part of a global team.

• Leadership: Independently ask questions about career paths and growth and development opportunities. Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity to learn about different regions, cultures, legislation, and ways of working. 

Benefits:

• Work from (almost) anywhere; wherever you do your best work.

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

• Annual Health and Wellness Reimbursement.

• 1 floating day off per year to celebrate your birthday or another occasion of your choice!

• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).

• Paid volunteer time.

• Monthly catered office events.

• Free lunch 2 days per week

• Learning and Development opportunities.

• Universal Paid Parental leave.

Diversity and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.