interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Do You Make the Cut?
As a Program Manager, you will be responsible for:
· Develop and manage project plans and ensure on-time delivery.
· Perform risk management and change management on projects.
· Provide day-to-day coordination and quality assurance for projects and tasks.
Owns end-to-end project delivery responsibilities of virtual assistant solution implementation
involving multiple customers, products / solutions and phases
· Applies project management methodology, tools, techniques, and terminology
· Manages changes to project scope, project schedule using appropriate verification
techniques in order to keep the project plan accurate, updated, reflective of authorized
project changes as defined in the change management plan, and facilitate customer
acceptance
· Manage project execution from initiation to closure
· Communicates project plan — Ensures a common understanding by setting expectations
according to the Project Plan, in order to align the stakeholders and team members
· Monitors and controls project work — Measures project performance using appropriate tools
and techniques
· Develops communication plan — develop the communication plan with internally and
external stakeholders
· Oversees approved actions — Implements the approved actions and workarounds required
to mitigate project risk events in order to minimize the impact of the risks on the project
· Act as mediator between customer stakeholders and team members
· Resolve issues and solve problems throughout project life cycle
· Effectively manage project scope by ensuring any changes to scope are documented and
approved
· Track and report on project milestones and provide status reports to customer stakeholders
· Lead, coach, and motivate project team members on a proactive basis
· Responsible for working with customer stakeholders to define scope, goals, deliverables,
required resources, budget estimates, and timing
· Drive resolution to key decisions and actions needed
· Manage Change Requests that arises during the implementation
· Steer our customers towards standard solution setups leveraging Virtual assistant, AI best
practices; clearly understand the need for customizations and the proposed solutions.
· Posses strong customer facing skills.
· Should have technical background with architecture experience
Requirements
· Extremely self-motivated
· Ability to learn quickly
· Growth Mindset (read this if you dont know what it means - link)
· Emotional Maturity (read this if you dont know what it means - link)
· Passionate about the possibilities at the intersection of AI + Banking
· Worked in a startup of 5 to 30 employees
· 10 to 14 years of project management experience.
Must have used one of the project management tools like MPP, Salesforce Management or Smart Sheet, project resource allocation and project time tracking tools like OpenAir etc.
· Project management certification (PMP) preferred
· Should have managed at least 3 full-fledged projects from end-to-end
· Experience working with off-shore teams is required
· Experience working on a virtual/global team is required
· Good to have Banking domain experience
· Good to have experience in defining project KPI
· Effective communication
· Analyzing and managing project risk
· Experience in executing support, and maintenance projects is an added advantage
· MBA is good to have, but not mandatory
· Should have excellent analytical skills and critical thinking ability
· Have thirst for knowledge and a love of research
· Previous work experience in a chatbot space is a huge plus. Posses strong communication skills.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
