interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Do You Make the Cut?
We are seeking a knowledgeable and passionate Lead Technical Product Trainer to join our team. The ideal candidate will be responsible for developing and delivering training programs to educate internal teams and customers about our products, ensuring they understand the technical aspects and applications. This role involves creating training materials, conducting workshops, and providing ongoing support to enhance product knowledge.
Responsibilities -
- Training Development: Design, develop, and implement comprehensive training programs and materials tailored to different audiences (internal staff, partners, customers).
- Delivery of Training: Conduct engaging training sessions, webinars, and workshops, both in-person and online, to effectively communicate product features and benefits.
- Technical Expertise: Maintain in-depth knowledge of our products, their technical specifications, and industry trends to provide accurate and relevant information.
- Content Creation: Create and update training documentation, manuals, and user guides to ensure clarity and consistency in messaging.
- Assessment and Feedback: Evaluate training effectiveness through assessments and feedback, and make continuous improvements to training materials and methods.
- Support and Troubleshooting: Provide ongoing support to trainees, addressing questions and troubleshooting technical issues as needed.
- Collaboration: Work closely with product development, sales, and marketing teams to ensure alignment on product messaging and training needs.
- Stay Updated: Keep abreast of industry developments and competitors’ products to inform training content and enhance program relevance.
Requirements:
-
- Bachelor’s degree in a relevant field (e.g., Information Technology, Education, Communications).
- 8+ years of industry experience in similar roles.
- Proficiency with Multimedia/web development (Images, Audio, Video, animation, ) using Adobe eLearning or Creative Suite
- Proven experience in technical training, product training, or a similar role.
- Strong understanding of B2B SaaS
- Excellent presentation and communication skills, with the ability to convey complex information clearly.
- Experience with instructional design and training methodologies.
- Proficient in using e-learning platforms and tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
