interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What you will do:

  • Lead and scale the Professional Services team responsible for consulting, onboarding, and product implementation.
  • Build and mentor a high-performance team of project managers, consultants, and technical experts to ensure the successful delivery of client services and AI solutions.
  • Foster collaboration between Professional Services, Customer Success, and Product teams to ensure cohesive delivery across all client touchpoints.
  • Oversee the technical delivery of Interface.ai’s AI solutions, ensuring seamless integration within clients' existing systems.
  • Manage complex project implementations, aligning client requirements with technical resources to meet delivery timelines and scope.
  • Collaborate with Product and Engineering teams to ensure successful handoff and customization of technical products for clients.
  • Act as the primary point of contact for high-value clients, ensuring strong relationships and satisfaction throughout the service delivery process.
  • Collaborate with stakeholders to develop tailored professional service offerings that meet unique client needs and business objectives.
  • Develop and execute strategies for scaling the Professional Services division, driving revenue growth through enhanced service offerings.
  • Define KPIs for project delivery, customer success, and team performance, ensuring continuous improvement and operational efficiency.
  • Implement best practices in technical product delivery, project management (Agile, Scrum), and customer onboarding to enhance efficiency.
  • Ensure the Professional Services team is proficient in advanced technical platforms, AI product functionality, and system integration.
  • Create and manage training programs to enable the Professional Services team and clients to fully leverage Interface.ai’s solutions.
  • Ensure ongoing product education for clients, maximizing the value they receive from the platform.
  • Act as the escalation point for complex technical challenges or client concerns, driving timely resolutions.
  • Mitigate project risks through proactive planning, clear communication, and resource management.
     
     

 

What You Will Bring

  • Education: Bachelor’s Degree in Computer Science, Engineering, Business, or a related field required; Master’s Degree preferred.
  • Experience: 10+ years of experience in professional services, project delivery, or technical account management, with at least 5 years in a leadership role.
  • Proven experience in overseeing the technical delivery of SaaS or AI-driven products, ideally in the financial services or fintech industries.
  • Strong understanding of AI technologies, natural language processing, and system integrations.
  • Expertise in software development lifecycle (SDLC) and methodologies like Agile or Scrum.
  • Excellent leadership and team-building abilities, with the capacity to manage multiple projects simultaneously.
  • Strong problem-solving, analytical, and technical troubleshooting capabilities.
  • Experience with tools like JIRA, Confluence, and customer success platforms.

 

What We Offer

  • 💻 Remote First Policy
  • 🏥 Medical/Dental/Vision Insurance
  • 🏝 PTO & Holidays
  • ✨ Life Insurance

Base Pay Range: $175,000 - $205,000 estimated based on experience and location.

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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